Job Description

OVERVIEW:

Are you organized, have a passion for the travel industry and an impressive attention to detail? This might be the role for you! Kiwi Collection is currently looking to add a Reservations Administrative assistant who will support our Customer Service and Reservations team with some of the administrative tasks for the department. Our ideal candidate will be extremely detailed, organized and strong multi-tasking skills.
We offer work from home option with the occasional requirement to visit our Vancouver office. Schedule can be flexible for the right candidate

Responsibilities & Qualifications

DUTIES:

• Supports reservations team with administrative and operational tasks
• Supports reservations team with incoming calls and e-mail when required.
• Handles incoming customer support requests related to rate match inquiries.
• Assists our reservations payments team with payment fulfilment for existing reservations
• Works closely with our luxury hotel partners to ensure all our reservation details are in place prior to guest arrival
• Assists with monthly reports

SKILLS AND EXPERIENCE:
– Superior attention to detail a must
– Excellent written communication
– Ability to organize and prioritize tasks
– Good knowledge and proficiency of computer programs including Microsoft Outlook, Excel, Word and Adobe
– Experience with SalesForce preferred but not required
– Open to learning & adapting to changing requirements
– Flexibility with shifts depending on the department’s needs
– Customer Service – Hotel experience an asset but not required

Other Perks/Benefits

Work from home Benefit Plan

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