Job Description

Lakeside Villa Inn & Suites is a boutique motel in Penticton, BC with 16 units including 13 suites with full size kitchen appliances. We are looking for a year-round Resort Manager to oversee this unique lakeside property. The successful candidate will have previous hospitality experience and be able to work independently. This position comes with a fully furnished one bedroom suite (750 sq.ft) including all utilities, cable and Wi-Fi. As resort manager you will be responsible for all the daily and nightly operations. We are looking for a candidate that enjoys customer service and is an able multitasker. A couple would be welcome as there is an opportunity for one of the partners to be part of our housekeeping team.

Responsibilities & Qualifications

Guest Services:
• Create a warm, safe, and comfortable guest experience, and ensuring all aspects of the guest’s stay exceed their expectations.
• Utilize software programs for guest and internal communication, adding notes, check-in/out functions, adjusting reservations and calendars & changing housekeeping statuses.
• Greet guests upon arrival, check-in and provide an overview of the property and policies.
• Respond to guest inquiries, concerns and complaints as needed.
• First point of contact for all guest inquiries by phone.
• Completing phone reservations and taking payment per deposit policies.
• Providing guest concierge services.

Resort Operations:
• Lead by example in a team-based work environment.
• Lead and manage housekeeping staff and if required assist in cleaning guest suites.
• “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability.
• Inspecting guest rooms prior to check-in to ensure they meet cleanliness and presentation standards.
• Ensure lobby, laundry room, parking lot and outdoor guest areas are tidy & clean.
• Maintain & service all on site equipment.
• Ensure that all resort facilities are maintained in safe condition and immediately notify management when resort operations are unsafe and/or beyond normal repair
• Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

Qualifications:
• Ability to live on property (non-smoker, no pets).
• Excellent communication, phone etiquette, and customer service skills.
• Criminal background check required.
• Exceptional Guest Service and issue resolution skills vital to success in this role.
• Experience working in a hospitality/guest services department.
• Hospitality diploma or two years previous supervisory/front desk experience in a hospitality environment preferred.
• Proven record of people leadership skills, with an empathetic and caring approach.
• Excellent planning and organizing skills and clear verbal and written communication skills.
• Previous experience using point of sale (POS) systems (current software – Cloudbeds).
• Ability to do housekeeping and light maintenance.
• A team player that jumps in with whatever is required

Salary/Wage

40-45,000

Other Perks/Benefits

Yearly incentive bonus and year round complimentary staff accommodation. Schedule: Five days a week

Job Application Process

Send cover letter & resume

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