Job Description

Come live and work at our beautiful lakeside resort on Salt Spring Island, BC!

We have grown substantially over the past few years and are looking to add a key member to our team. We are seeking a motivated, hard-working, reliable, dynamic, detail-oriented, individual to join our team on a full-time basis. This hybrid, full-time position will be split between part-time Housekeeping and part-time Office Attendant. On-site accommodations are provided as part of compensation package.

Located in the heart of British Columbia’s Southern Gulf Islands, Salt Spring Island is a uniquely beautiful and popular destination for guests from Vancouver Island, the lower mainland, the US Pacific Northwest and for visitors from around the world. Cusheon Lake Resort is centrally located on Salt Spring Island – close to the main town of Ganges, and nearby many of the island’s numerous attractions. Situated on a picturesque four acre peninsula on Cusheon Lake, the resort features 16 lake side cabins and attracts year round guests looking to relax, recreate and reconnect in our serene, natural setting.

Cusheon Lake Resort is the #1 rated Specialty Accommodation provider (TripAdvisor) on Salt Spring Island. We believe in warm, highly-responsive guest service. We value the restorative power of connecting with nature. We are stewards of the land and lake. We believe in the benefit of family and friends relaxing and recreating together. We are a dedicated, well organized, family-run business.

Housekeeping Duties:
• 3 to 4 shifts a week (depending on the season) – approx 10:30AM – 3PM-ish.
• Fully execute housekeeping practices and checklists – set the standard for the team
• Play a leadership role on our Housekeeping Team
• Train all new staff
• Inspect cabins once cleaning is completed
• Maintaining cleanliness and organization of the storage room, laundry room and outdoor staff area.
• Works with Resort Manager to monitor and maintain supply levels for consumables and linens
• Works with Resort Manager to monitor and improve Housekeeping systems and checklists

Office Attendant Duties:
• 2 to 3 shifts a week (depending on the season) – office is open from 10AM – 6PM. Although the Office Attendant will not be working for the full 8 hours, they are required to be on-site and available to handle phone calls, email enquiries and guest service. Office Attendant will also be responsible for covering the office for longer, continuous periods when Resort Manager is away.
• Provide exceptional, warm and highly responsive guest service.
• Answer all phone call and email enquiries from existing and prospective guests.
• Conduct all office opening and closing procedures.
• Conduct guest check-in and check-out procedures.
• Set-up and coordinate Housekeeping staff for the day
• Check firewood levels at cabins and deliver wood, kindling and fire starter (negotiable).
• Coordinate Maintenance Manager to make sure all maintenance issues are resolved in a timely manner
• Maintain clear communication with Resort Manager regarding ongoing items and/or any issues that arise.
• Other projects as assigned by Resort Manager

Couples are Welcome!
We are also seeking a Resident Caretaker to handle all maintenance-related items at the resort. A couple would be ideally suited to live and work at the lake – taking on housekeeping, maintenance, and office responsibilities between two people.

Responsibilities & Qualifications

Summary of Qualifications & Requirements:
• Customer service experience
• Basic computer skills – use of online reservation system, knowledge of spreadsheets, excellent email correspondence
• Detail oriented, able to work independently
• While experience is an asset, it is not a requirement. The successful candidate will be thoroughly trained for all aspects of the job. We’re looking for someone who cares and can grow with us. There is opportunity for advancement.

Salary/Wage

40,000 - $45,000

Other Perks/Benefits

Compensation: • Depending on experience and fit, $40,000 - $45,000 (includes value of accommodation) a year, to start. Opportunities for advancement. • Three weeks paid vacation • Resort perks

Job Application Process

If you feel like you’d be a great addition to our team and help our business continue to grow, please send your resume and cover letter to Resort Manager, Glen Tremblay – glen@cusheonlake.com – by September 30th, 2023

Apply Now