Job Description

Job Profile

The Outlets Servers is the primary point of contact for guest interactions in the outlets. The server is responsible for selling and serving food and beverages using their knowledge, hospitality and service skills. This position takes orders, serves food and drinks, and removes dinnerware from the table in a timely manner. The server makes the customer feel welcomed and comfortable. Dependent on the needs of the business, Servers will service the restaurant, In-room dining and pool.

Duties and Responsibilities

Embodies a forward-moving, highly collaborative, fully accountable and inspired vertical mindset
Actively promotes a vertical mindset in the work place
Contributes an energetic and positive attitude to the hotel atmosphere
Participates actively in a multi-functional work environment
Maintains a high level of professionalism, providing exceptional guest service
Works towards continuous improvement and quality
Maintains an engaging personality that will ensure our guests have a memorable experience
Smiles, greet guest, offer beverages and take food orders both accurately and efficiently
Anticipates any requests before they are made, including coffee, water, drink refills, as well as taking any required condiments to the table prior to taking their food out
Follows company policies & procedures as outlined in the Employee handbook, and can effectively communicate them to other team members
Conducts a quality check after food has been tasted to ensure guest satisfaction within either 2 minutes or 2 bites
Delivers the bill in a timely manner and close in the POS system as soon as guest leaves when possible, especially if it is a room charge in case they are about to check out.
Cleans and reset tables to Delta standards
Performs all required opening and closing duties
Pours and serve wine, beer and limited cocktails
Responsible for the signing out and safe return of the service keys, deposit cash and appropriate paperwork in the safe
Understands and works in accordance with health and safety mandates
Responsible for the daily execution of guest key service standards as outlined by the hotel including leading guests rather than pointing, using eye contact, smiling and using the guest’s name
Pool

Works in the outdoor weather environment for shifts of up to eight hours.
Performs and exceeds the pool terrace Delta standards
Pours drinks, deliver food & maintain guest areas on the pool deck
Carries food by hand from main level to second floor multiple times per hour
Sets a fun and entertaining environment to your designated area
Takes pride in entire outlet ensuring all necessary items are stocked, i.e. pool towels, etc.
Performs other duties, as assigned, to meet business needs

Responsibilities & Qualifications

Qualifications

Must have Serving it Right and Food Safe certification
2-3 years serving experience required
Excellent Command of the English language – written and verbal. Other languages an asset
Upbeat and outgoing personality with a high level of self-confidence
Portray a professional image
Strong interpersonal skills
Possess a positive attitude and works well with other team members
Excellent guest service skills, desire to meet and exceed guest expectations
Ability to manage a varying table section, while bussing and running food
Ability to work well under pressure
Extensive cash handling experience
Point of sale experience
Experience in sales or an equivalent position is a must
Must be physically fit; lifting and moving quickly is a mandatory part of this position
Must be willing to work in Kamloops, BC
Must be eligible to work in Canada
Working conditions

High paced environment
Standing, walking and moving at a quick pace for most of each shift
Flexible hours of work- morning, afternoon, evening, weekends, weekdays, holidays
Work with challenging customers
Loud environment
Works as a team and individually
Outdoor and Indoor work environments- i.e. heat, air conditioning, dust, etc.
Physical requirements

Constant standing and walking for a minimum of 4 hours at one time
Constant carrying & lifting of up to 40lb’s
Balance a tray of up to 20lbs while walking
Constant kneeling, pushing, pulling and lifting
Constant ascending or descending flights of stairs

Salary/Wage

16.15

Recommended Training

Serving It Right

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