Job Description

Business operating as: Manteo Resort

Position Title: Room Attendant

Number of Available Position(s): 5

Terms of Employment: Full time & Permanent, 32-40hrs/week, 8hrs/day.

Wage: $17.00 to $17.50 Hourly

Benefits:

• Staff Accommodation
• Extended Health and Dental Benefits
• Employee and Family Assistance Program
• Options for pay increase after both six months and one year of service
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, Four Points by Sheraton, Hampton Inn & Suites Kelowna Airport, and Home2Suites Fort St John)

Language of work: English

Work Location/business address:  3762 Lakeshore Road, Kelowna BC, V1W 3L4

Company Profile:

Our spectacular Manteo Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Manteo Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

Job Description and Responsibilities:

To provide our guests a clean and comfortable room every day while achieving high standards of cleanliness. Must be a people person and have a genuine desire to provide outstanding customer service to all of our guests.

• Performs routine duties in cleaning and servicing of guest rooms and public areas
• Maintain linens, towels and guest supplies in guest rooms
• Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
• Make beds, change sheets and distribute clean towels and toiletries
• Notifies management of any damage to guest rooms and ensures rooms are made ready for occupancy
• Collects guest items from the room after checkout and report to lost and found
• Assists in room inspection of the cleaned guest room
• Submit maintenance requests for repairs and work and safety hazards
• Knowledge of cleaning systems and chemicals
• Follow company health & safety and security procedures
• Welcome and acknowledge guests; anticipate and address guests needs
• Communicate information to the appropriate hotel personnel on any concerns or issues
• Maintaining the hotels cleaning standards and exceeding standard expectations
• Follow lost and found procedures, bagging and tagging accurately
• Provide exceptional customer service to guests by clearly communicating and resolving challenges to guest satisfaction
• Assisting other departments when necessary and available
• Comply with all standard operating procedures and policies of Hotel Eldorado at Eldorado Resort
• Perform other related duties assigned by the management team

Responsibilities & Qualifications

Skills Requirements:

·         Works well under pressure, can multi-task and is able to prioritize

·         Possess a keen eye for detail

·         Self-starter, with time management and organizational skills

·         Excellent communication skills (verbal and written)

·         Knowledge of WHIMS and chemical use is an asset

·         Flexible, efficient and punctual

·         Able to work independently, or team environment

·         Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance

·         Able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

·         Available to work varied shifts: days, weekends and holidays

·        Must be legally entitled to work in Canada without restriction.

Salary/Wage

$17.00 to $17.50 Hourly

Job Application Process

Contact information/how to apply:Mailing address: 3762 Lakeshore Road, Kelowna BC, V1W 3L4Phone: 250-860-1031Please go to the link here (https://eldoradoresort.applytojob.com/apply) to apply for this position or email resume and cover letter to ajackson@eldoradoresort.ca

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