Job Description

Service First Attitude? We want you!

Prestige Harbourfront Resort in Salmon Arm, BC currently has an opportunity for a permanent full-time Rooms Division Supervisor.

Reporting to the General Manager, the Rooms Division Supervisor will provide shoulder-to-shoulder supervision of the guest services and housekeeping teams to ensure that all guests are treated in an outstanding manner.

Who are we?

We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values.

Read our story at: https://www.prestigehotelsandresorts.com/about-us/our-story/

What is in it for you?

– Be a part of a company that wants to make a difference in BC communities (visit our website to read about our love for JoeAnna’s House and our Go Green Program)
– Competitive hourly wage based on your experience ($20 – $21 per hour)
– Prestige Benefits Package
– Retirement savings contributions upon enrollment
– Restaurant and hotel discounts

Job Duties:

– Provide supervision of Guest Service Agents and Night Auditors, including allocation of duties and follow-up to completion of tasks
– Provide supervision of Room Attendants, including room inspection
– Assist the General Manager with scheduling
– Provide training of Guest Service Agents, Night Auditors, and Room Attendants
– Assist the General Manager with recruitment
– Assist the General Manager with regular front desk and housekeeping meetings
– Order supplies and materials as necessary
– Maximize revenue and minimize costs as effectively as possible
– Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections
– Maintain an active involvement with WorkSafeBC issues
– Complete other duties as assigned by the General Manager

Responsibilities & Qualifications

What does an ideal candidate look like?

– Previous front desk or housekeeping experience
– Previous supervisory experience
– Positive attitude and good communication skills
– Commitment to delivering a high level of customer service and a focus on building customer loyalty
– A strong attention to detail
– The ability to manage multiple tasks simultaneously
– The ability to relate to the public in a friendly and professional manner
– Strong time management skills and ability to work well under pressure
– Efficient in all Microsoft Office applications and in Property Management Systems
– Basic First Aid or willing to complete
– Must be legally entitled to work in Canada

Salary/Wage

$20 - $21 per hour

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