• Shangri-La Vancouver
  • Administration
    • Full Time | 
    • Permanent
  • 1128 West Georgia Street, Vancouver
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on April 12, 2024

Job Description

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas.  With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life.  Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.  Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality. Join our world-class team as we pioneer new horizons.  Your Shangri-La awaits!

 We are currently searching for an experienced Sales & Events Coordinator to join our salary team on a permanent basis.  Reporting to the Director of Sales & Marketing, this position provides administrative support and manages a number of functions for our Sales and Events teams,  working directly with both internal and external customers.



  • Demonstrates a high level of creativity and personal commitment to service excellence and an emotional sense of hospitality.
  • With high integrity, strives to provide a luxury experience to guests and our Colleagues.
  • Provide high attention to detail in all forms of communication, by assisting in processing reports, RFPs, drafting contracts and proposals, banquet event orders  and change logs, under the guidance of the sales and events team, ensuring the ‘value of luxury’ is communicated through all written and verbal presentations.
  • Input data to SALESFORCE (the contact management database), maintain and update guest profiles in OPERA ensuring the system is kept up-to-date and accurate, always. Based on the requirement, run timely OPERA & SALESFORCE statistics reports.
  • Works directly with the sales, events, reservations and front office team entering all group room reservations, coordinating upgrades, welcome amenities and generating invoices upon check out, when directed.
  • Compile and distribute relevant reports to appropriate departments as required, ensuring timely follow-through with all revisions, cancellations and special requests for room and event bookings.
  • Ensures efficient and effective loading of group, negotiated and promotional rates in coordination with reservations/distribution.
  • Act as ‘DELPHI champion’, by keeping data updated, ‘clean’ and streamlined, based on corporate guidelines along with building new accounts, contacts, bookings and floor plans.
  • Maintain and update guest profiles, ensuring that all guest information is up-to-date and correct, under the guidance and supervision of both the Director of Sales & Marketing.
  • Manage banquet event orders for all hotel, resident and internal events and prepare and communicate group resumes.
  • Generate and update key sales and event reports that may be required for timely internal and regional meetings.
  • Assist sales managers travelling on company business by assisting with itineraries, flights, bookings and other travel needs.
  • Assist the sales and events team members with site inspections, client entertainment and familiarization trips, which may require occasional weekend or after hours support. 
  • Be the ‘face’ of the hotel’s business center, managing guest interactions, requirements and maintaining stock inventory.
  • Maintain records on behalf of the sales and events department, ensuring that a filing system is established and that documents are readily available when needed.
  • Ensure a timely resolution of all correspondence (phone or email) related to inquiries, reservations, sales and distribution.
  • Maintain positive communication with all hotel departments and stay well informed of VIP’s, activities, promotions and events.
  • Attend sales and event team meetings by participating, preparing, recording and distributing meeting minutes.
  • Prepare client gifts for giveaways during special occasions, coordinating distribution amongst various departments.
  • Order and maintain departmental supplies and equipment.
  • Ensure compliance to all hotel policies, standards, and procedures.
  • Undertake other ad-hoc  responsibilities, as required.


…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver!  Our Colleagues have access to the following perquisites:

  • Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel Discounts
  • Experience our renowned food & beverage with a special Colleague Discount
  • Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
  • Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs.
  • Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
  • Connect your event leads or employee referrals and earn a special Colleague bonus!
  • Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
  • Pursue your own ongoing development through our education reimbursement program
  • Secure your vehicle conveniently with access to heavily discounted monthly paid parking
  • Eligible Colleagues are eligible to receive a discount on their monthly transit pass.
  • Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
  • Eligible Colleagues can build retirement savings with employer support contributions.



  • Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
  • Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
  • CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.  This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.


Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.  We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience. 

Responsibilities & Qualifications


  • Previous experience in a sales or events coordinator capacity within another luxury hotel is preferred
  • Strong administrative and organizational skills are required in this capacity
  • Intermediate experience using Microsoft Office is required.  Previous experience with Opera, Salesforce, Delphi are assets
  • Ability to work individually and as part of a team is required.


Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada.  Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number.  Shangri-La Vancouver is unable to sponsor international applicants.


50,000 - $60,000/year + Benefits + Shangri-La Colleague Perks

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