Job Description

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas.  With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life.  Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.  Your Shangri-La awaits!

We are currently searching for an experienced Spa Therapist to join our team on a full time  basis. 

JOB RESPONSIBLITIES INCLUDE:

• Provides Spa treatments including:  facials, body scrubs/wraps, manicures, pedicures, massage treatments in accordance with CHI, the Spa standards.

• Ensure treatments are completed in a consistent manner and in the timeframe allocated, immediately handling any guest complaints, as required

• Interacts with guests to maintain close contact, actively seeking feedback regarding the guest experience, treatments and services offered at the spa with a goal to build business through positive relationships with guests

• Welcome and greet guests, updates records, completes consultations and provides refreshments, as required

• Maintains the highest level of guest privacy and confidentiality

• Completes Therapist administration at the end of each day including guest records, stock lists and communicating any important information

• Successfully promote and sell all available services, products and therapies

• Maintains impeccable standards of room and personal cleanliness, safety and hygiene

• Monitors status of all equipment and notifies the Spa Manager if there are any maintenance or repair needs, promptly recording equipment issues in the log book and notifying maintenance personnel

• Ensures assigned treatment rooms are fully stocked with professional products, restocking as required

• Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility

• Maintains excellent knowledge of all treatments provided in the spa, including products and  treatment origins and keeps up-to-date on industry trends and luxury spa standards

• Ensures compliance to all hotel policies, programs and core practices

• Perform opening, closing and side duties of Chi Spa, as assigned

• Undertake other ad hoc related responsibilities, as required

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver!  Our Colleagues have access to the following:

• Adventure to 100+ Shangri-La Hotels and Resorts with special Colleague Travel rates
• Experience our renowned food & beverage with a special Colleague Discount
• Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
• Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
• Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
• Connect your event leads or employee referrals to earn special rewards.
• Celebrate with your fellow Colleagues in team recognition events throughout the year.
• Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.  

ABOUT SHANGRI-LA HOTELS AND RESORTS

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.  Our sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.

CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.  This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.  We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.  

Responsibilities & Qualifications

• Completion of an accredited esthetics or body work program is required

• Previous work experience in a similar capacity with a luxury spa is preferred

• In-depth knowledge of international Spa treatments, procedures and operations is preferred

• Ability to manage time effectively and adhere to a strict timeline of tasks

• Having an established, loyal clientele looking for a new higher level spa experience would be most helpful

Salary/Wage

$20.58 per hour + 15% commission + gratuities

Job Application Process

https://career10.successfactors.com/career?career%5fns=job%5flisting&company=ShangriLa&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fGB&career_job_req_id=170061&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&browserTimeZone=America/Vancouver&_s.crb=PI8YclZAPWEoPrAbS6UV%2fGmYuHE%2fZccKnC6wQDopmI4%3d

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