Job Description

Join our Special Events Team as a Special Events Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Special Events Manager is responsible for the overall management of the Special Events Department. The Special Events Manager will be the primary person responsible for managing the itineraries of in-house groups, departmental administration, and all aspects of special events including inventory, set-up, service, and tear-down.

Objectives:

Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
Lead by example and be a pro-active member of the Food & Beverage Leadership Team
Be responsible and accountable for the actions of all Special Events Team Members. Work as a “hands-on” Manager, assisting the team with event set up and service, and as they strive to meet or exceed guests’ expectations
Be the contact person for all guests or team members who may be requiring immediate assistance from the Special Events Manager, and/or follow up with guest concerns as necessary
Coordinate all Human Resource functions within the department
Create a positive atmosphere for learning & development for the Special Events Team Members
Create, implement, monitor and continually improve systems designed to organize and control the efficient flow of guests, team members & supplies through the department
Create, achieve and be accountable to the departmental budget
Be responsible for the overall cleanliness and physical condition of the Special Events service areas and all storage areas
Complete all assigned administrative responsibilities required to maintain the smooth operation of the department
Keep guests and team members of the Inn safe and free from harm
Receive and respond to all inquiries regarding in-house functions, functions catered by the Inn, charity events in which the Wickaninnish Inn is represented, or other special events relating to the Wickaninnish Inn

Responsibilities & Qualifications

Exemplary guest service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees and managers
Must possess the ability and desire to lead a world-class Special Events team
Superior leadership skills
Previous Food and Beverage, and Banquet or Catering experience is required
Excellent interpersonal and communication skills, both written and verbal are needed
Excellent organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
Must be familiar and comfortable with standard operating financial statements as well as the budgeting process, scheduling and effective cost management
Working knowledge of Silverware, Maestro, Res Diary, Dayforce, Microsoft Word and Excel and File Maker Pro are assets
Willing to maintain flexible work schedule; must be able to work weekends and holidays.
Must have current Serving It Right certificate, FoodSafe certificate, and valid BC Driver’s License
This position requires physical activity and heavy lifting; candidates must be able to meet these demands of the position
An employment duration commitment will be required

Other Perks/Benefits

https://www.wickinn.com/about-employment/

Recommended Training

FOODSAFE Level 1 by Distance Education, Serving It Right

Job Application Process

In order to apply for this career opportunity, send your resume and cover letter by clicking Apply Now. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

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