Job Description

Position: Staff Lounge Supervisor

Department: Hospitality

Reports to: Manager, Catering

We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

This supervisor will operate the Staff Lounge and will play an integral role in leading staff within the Premium Hospitality department and for providing exceptional service to our employees and guests. With a positive, energetic, and enthusiastic approach, supervisors will build, coach, and motivate a high performing team with a focus on excellence, passion and commitment to quality product and service. This is an hourly position with shifts on Monday-Friday from 9:00am to 3:00pm.

A typical shift includes:

-Leading your respective team and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the employee experience is exceptional
-Contributing to building a high performance team by actively partnering with all staff of Rogers Arena
-Completing post-event administrative responsibilities such as product orders, gratuities disbursements and staff hours submissions
-Other duties as required

Responsibilities & Qualifications

-Ability to work shifts Monday-Friday from 9:00am to 3:00pm
-Possess a leading passion for the hospitality business and a desire to continuously learn and grow in the hospitality industry
-Ability to safely lift up to 35 lbs.
-Ability to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
-Strong written and verbal communication and interpersonal skills
-Possess a demonstrated background in fine dining and supervisory skills including ability to lead and be part of a team and to maintain and develop standards and coach for improved performance
-Ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision
-Comfortable working in a fast-paced environment while keeping composure and maintaining a first-in-class food and beverage experience
-Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
-Strong computer skills with functional knowledge of Microsoft Excel and Word
-Valid Serving it Right certificate
-Non-Canadian residents must hold a valid work permit expiring no earlier than October 2024

Recommended Training

Serving It Right

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