Surveillance Supervisor

  • Parq Vancouver Resort & Casino
  • Other
    • Full Time | 
    • Permanent
  • 39 Smithe Street Vancouver
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on May 15, 2023

Job Description


Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.


The Surveillance Supervisor leads a group of Surveillance Operators who monitor the premises using CCTV equipment and will report suspicious activities to the appropriate parties. The Surveillance Supervisor will report to the Surveillance Manager and will oversee the shift they are assigned and ensure policies are enforced as mandated by the Director of Surveillance & Compliance and BCLC.


Extended Health and Dental Benefits!
RSP/RRSP Matching!
Employee and Family Assistance Program!
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets!
Discounted rates at local businesses within the community!
Volunteer opportunities!
Employee Recognition Program!
Opportunities for growth and development!
Companywide events!
Refer a Friend Program

Maintains the highest levels of discretion and confidentiality
Protects the safety of casino patrons, employees and company assets
Responsible for all duties of Surveillance Operators
Utilizes cameras and other approved observational resources to document all activities in all areas of the property
Conducts ongoing training and performance appraisals of assigned Surveillance Operators
Performs other job-related duties, as requested by management
Responsible for providing professional and exceptional customer service in accordance with established company standards
Attend on-going job training as directed by management

Responsibilities & Qualifications


Must have Minimum of 1- year experience as a Casino Surveillance Operator
Must have knowledge of all operating departments (Slots, Table Games, Cage, Security, F&B)
Must have experience and knowledge of BCLC and GPEB Policies and expectations.
Must be proficient and knowledgeable of all casino games.
Must be able to work a flexible schedule to include nights, weekends and holidays based on operational needs Must not have family or personal relations with casino employees, in accordance with BCLC regulation
Excellent organizational, problem solving, and analytical skills
Proven superior customer service experience
Previous casino surveillance experience required
Post-Secondary education or suitable combination of education and experience an asset
Previous law enforcement/loss prevention an asset
Excellent command of the English language (verbal, written and comprehension)
Previous supervisory experience an asset
Highly proficient computer skills including knowledge of Excel, Word and Outlook
Strong analytical and observational skills
Excellent organizational skills and the ability to multi-task
Strong mathematical skills
Must not be colour blind

Ability to obtain a valid GPEB registration
Ability to complete all BCLC required trainings
Serving it Right Certification

Required to sit for extended periods of time with several monitors and computers
Must be able to work in an environment with no natural light

At Parq Vancouver, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.

We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations

Recommended Training

Serving It Right

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