Tour Planning and Sales Coordinator (Victoria)

  • Wells Gray Tours Ltd.
  • Administration
    • Full Time | 
    • Permanent
  • 736 Broughton St #102 Victoria BC
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: No
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Posted on September 14, 2023

Job Description

Wells Gray Tours has been in business since 1972 under the direction of Roland Neave, owner and founder. Our company started small by running bus tours into Wells Gray Park from Kamloops as a summer project while Roland attended University. This passion he developed has now grown Wells Gray Tours into the largest outbound tour operator in BC, taking our faithful clients around the world again and again.

We are seeking a dedicated and detail-oriented Tour Planning & Sales Coordinator to join our team at Wells Gray Tours. This role is integral to our travel planning and sales operations, and the ideal candidate should have excellent organizational skills, geographical knowledge, and a passion for the travel industry. You will play a key role in formatting marketing materials, managing reservations, contracting with hotels and theaters, and providing exceptional customer service to our clients.

Key Responsibilities:

1. Marketing Support:
– Format brochures, edit content, and ensure timely distribution.
– Assist in the creation of marketing materials using Adobe Creative Suite.

2. Data Management:
– Enter tour planning data into the central reservations system.
– Maintain and update the client mailing list using MAIL software.

3. Sales and Reservations:
– Take reservations for tours, process payments, and issue ticket packages.
– Provide exceptional customer service to clients, handling inquiries and cancellations.
– Sell tours in person and over the phone, promoting travel insurance when appropriate.

4. Contracting and Training:
– Contract with hotels and theaters for tour arrangements.
– Train sales staff on tour products.

Location: Hybrid – Work from home 4 days per week and one day per week in the Victoria Office during office hours. Extra hours or days may be required for travel shows or presentations.

Responsibilities & Qualifications

Skills and Attributes Required:

– Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop, and Acrobat).
– Strong writing and editing skills.
– Knowledge of Microsoft 365 Suite (Outlook, Excel, and Word).
– Fast and accurate typing skills.
– Excellent internet navigational skills.
– Exceptional written and oral communication skills.
– Strong attention to detail.
– Effective multitasking abilities.
– Genuine interest in the travel industry and packaged travel.
– Solid geographical knowledge of the world and tourism destinations.


– Inclusiveness
– Problem-solving
– Decision-making
– Effective communication
– Quality improvement
– Leadership
– Service focus
– Embrace and initiate change

If you are a proactive, detail-oriented individual with a passion for travel and the skills to excel in this role, we invite you to apply for the Tour Planning & Sales Coordinator position at Wells Gray Tours. Join our team and help create memorable travel experiences for our valued clients while enjoying a flexible hybrid work environment and a range of attractive benefits.

Other Perks/Benefits

Benefits: - Company profit-sharing program after one year - Free familiarization tours (14 days per year) - Access to industry training - Flight points when available (up to 75,000 per year) - In-house benefits program and annual travel insurance after 6 months of employment - 2 weeks paid holidays after one year - Annual gift after one year

Job Application Process

Send Resume along with introduction letter to

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