Visitor Services Counsellor

  • 4VI - Tourism Association of Vancouver Island
  • Front-line
    • Full Time | 
    • Part Time | 
    • Casual/On-call
    • Contract/Temporary
    • Seasonal
  • 621 Island Hwy, Campbell River, BC V9W 5C1, Campbell River
  • 3 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on May 21, 2024

Job Description

About the position
You will report to the Visitor Services Supervisor, and will be an important member
of the Visitor Services team.
Your primary responsibilities are to deliver exemplary customer service and
provide sound local knowledge of the tourism-related offerings of Campbell River
and the surrounding areas. You will also assist in the day-to-day operation of the
Visitor Centre, or at various mobile kiosks in the community to ensure Visitor
Centre Network requirements and standards are met.
Responsibilities also include engaging with visitors at the summer mobile kiosks or
at the Visitor Centre by providing personalized service; to promote tourism
stakeholders and Campbell River as a preferred travel destination and provide
general support to the Destination Campbell River team as required.

● Greet visitors in a professional, prompt and friendly manner.
● Promote the stakeholders, local tourism products, services and events.
● Respond to resident and visitor inquiries by mail, phone, email, and
in-person.
● Create travel itineraries in response to resident and visitor inquiries.
● Encourage safe travel practices in our community and advocate for longer
and return visits.
● Assist in ongoing community and stakeholder outreach to collect updated
operational information.
● Research and maintain community information relevant to any travel
advisories.
● Summarize and report any findings and important feedback to the Visitor
Services team in regards to safety and stakeholder concerns.
● Maintain and update files and reference manuals.
● Gather and submit statistical reports for Destination BC on visitations.
● Assist the staff with program administration or as required.

What we can offer
● Rewarding work that serves the economic growth of tourism-dependent
businesses;
● A fun, creative and fast-paced team environment, with a culture that
prioritizes work-life balance and fulfillment of your professional goals.

4VI gratefully acknowledges that we live, work and play on the traditional,
ancestral, and unceded territories of the Kwakwaka’wakw, Nuu-chah-nulth, and
Coast Salish peoples. Moreover, 4VI gratefully acknowledges that the Campbell
River Visitor Centre and its services are on the traditional unceded territory of the
Liǧwiłdax̌wx̌ Peoples: the We Wai Kai, Wei Wai Kum and Kwiakah Nations.

4VI is committed to the development of a diverse workforce. All qualified
applicants will receive consideration without regard to sex, gender identity,
gender expression, sexual orientation, race, ethnic origin, colour, religion,
nationality, disability, age or other characteristic protected by applicable law. We
encourage interest, in particular, from Indigenous peoples, peoples with
disabilities, ethnic minorities, visible minorities and all qualified individuals who
share our belief in a workplace of diversity.

Responsibilities & Qualifications

What we are looking for
● A post-secondary education in a relevant field like Tourism Management,
Marketing or Volunteer Management is considered an asset
● Experience in tourism, with a focus on visitor services and volunteer
management is an asset
● Excellent verbal and written communication skills
● General office skills, including basic computer literacy
● Able to work well with a small team and be goal oriented
● High degree of sensitivity in dealing with the public, and stakeholders
● Able to work independently, show initiative and meet deadlines
● Able to work flexible hours as required
● Able to work on multiple projects simultaneously
● A valid drivers’ license and a reliable vehicle is preferred

Who you are
● You are a people-person who enjoys building respectful and collaborative
partnerships within your community;
● You are a strategic thinker with the ability to influence, engage and motivate
others to action;
● You are a team-oriented worker who thrives best in an environment of
collaboration and shared responsibility;
● You are highly self-motivated and love deadlines, which you meet with ease
and successful delivery;
● You face challenging situations with the diplomacy and respect necessary
to achieve cooperative outcomes;
● You are organized and can juggle competing priorities.

Salary/Wage

19

Job Application Process

How to Apply To apply please submit your resume and cover letter which clearly outlines your suitability to dino@forvi.ca. These are temporary, seasonal positions, based on 0-37.5 hours per week. Terms may be extended by mutual agreement. Weekend work is required. We thank all applicants for their interest, however only those selected for an interview will be contacted.

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