Visitor Services Supervisor

  • 4VI - Tourism Association of Vancouver Island
  • Supervisory
    • Full Time | 
    • Contract/Temporary
  • 621 Island Hwy, Campbell River, BC V9W 5C1, Campbell River
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on May 21, 2024

Job Description

Visitor Services Supervisor – (Campbell River)
Seasonal, Full-time

4VI (formerly Tourism Vancouver Island) is recruiting for seasonal, full-time Visitor
Services Supervisor in Campbell River.
4VI has one job opening for qualified and passionate individuals looking to join a
team of tourism professionals who love where they live, and love what they do.
If you are a service-oriented person with natural people and communication skills
and love to promote Campbell River and our beautiful island to locals and visitors
— we want to hear from you.
4VI is a purpose-driven tourism management organization representing and
supporting the tourism & hospitality industry of Vancouver Island and operates the
Campbell River Visitor Centre. We are grounded by our guiding principles of
inclusion, reconciliation and mindful travel promotion.
About the position
The Supervisor, Visitor Services is an important member of the 4VI Visitor
Services team and is responsible for supervising the visitor services operations
and staff of the Campbell River Visitor Centre and mobile kiosk in Campbell River.
This involves coordinating the on-site building services, supervising staff and
volunteers and developing and maintaining relationships with the tourism and
hospitality businesses of Campbell River as well as community and ancillary
organizations that contribute to the region’s economic development.
You will report to the Visitor Services Manager and will be an important member of
the Visitor Services Team at the Campbell River Visitor Centre. Visitor Services
Supervisor is an important link between residents, visitors and the tourism sector
providers and provides answers to questions about the area, history, attractions
and accommodations.

● Assist in the day-to-day operation of the Campbell River Visitor Centre and
at a mobile kiosk and ensure Visitor Centre Network requirements and
standards are met.
● Train, schedule and supervise the Visitor Centre staff to ensure a
high-quality visitor experience
● Implement and supervise visitor service retail systems and work to grow
retail revenue opportunities
● Facilitate visitor services and programs by working closely with relevant
stakeholders to deliver high quality visitor experiences
● Coordinate the successful achievement of project timelines and budget
allocations
● Support in the delivery of all funder and internal reporting requirements
● Prepare and deliver presentations for effective consultation and stakeholder
relations
● Greet visitors in a professional, prompt and friendly manner.
● Promote Campbell River stakeholders, local tourism products, services and
events.
● Respond to resident and visitor inquiries by mail, phone, email, and
in-person.
● Create personalized travel itineraries in response to resident and visitor
inquiries.
● Encourage safe travel practices in our community and advocate for longer
and return visits.
● Assist in ongoing community and stakeholder outreach to collect updated
operational information.
● Research and maintain community information relevant to any travel
advisories
● Summarize and report any findings and important feedback to Campbell
River Visitor Centre staff in regards to stakeholder concerns.
● Maintain and update files and reference manuals.
● Create statistical reports for Destination BC on resident and visitor
statistics.
● Assist the Visitor Services Manager with program administration.
● Provide assistance to Campbell River Visitor Centre and 4VI staff
● Other duties as required

4VI gratefully acknowledges that we live, work and play on the traditional,
ancestral, and unceded territories of the Kwakwaka’wakw, Nuu-chah-nulth, and
Coast Salish peoples. Moreover, 4VI gratefully acknowledges that the Campbell
River Visitor Centre and its services are on the traditional unceded territory of the
Liǧwiłdax̌wx̌ Peoples: the We Wai Kai, Wei Wai Kum and Kwiakah Nations.
4VI is committed to the development of a diverse workforce. All qualified
applicants will receive consideration without regard to sex, gender identity,
gender expression, sexual orientation, race, ethnic origin, colour, religion,
nationality, disability, age or other characteristic protected by applicable law. We
encourage interest, in particular, from Indigenous peoples, peoples with
disabilities, ethnic minorities, visible minorities and all qualified individuals who
share our belief in a workplace of diversity.

What we can offer
● Rewarding work that serves the economic growth of tourism-dependent
businesses
● A fun, creative and fast-paced team environment, with a culture that
prioritizes work-life balance and fulfillment of your professional goals

Responsibilities & Qualifications

What we are looking for
Education/Experience
● A post-secondary education in a relevant field like Tourism Management,
Marketing or Business Administration or an equivalent combination of
education and work experience;
● A minimum of 1-2 years in a role that requires organization, administration
and supervisory skills.
Skills and Abilities

● Excellent verbal and written communication skills
● Excellent interpersonal skills and ability to build and maintain respectful and
collaborative partnerships within your community
● An ability to juggle multiple and competing priorities with a high degree of
organizational skill
● Ability to think strategically with the ability to influence, engage and
motivate others to action
● Able to work well with a small team in a goal-oriented environment of
collaboration and shared responsibility
● Experience and skill in supervising projects and meeting deadlines
● A preference for working in a team environment, with a great deal of
flexibility and self-management
● Outstanding customer service knowledge and skills
● High degree of sensitivity and diplomacy in dealing with the public, staff,
board and stakeholders
● In-depth knowledge of Vancouver Island and Campbell River
● Able to work flexible hours, including evenings and weekends
● Able to travel, including use of personal vehicle
● Ability to uphold and embody the core values of the Association

Salary/Wage

29

Job Application Process

How to Apply To apply please submit your resume and cover letter which clearly outlines your suitability to dino@forvi.ca. This is a temporary, seasonal position, based on 37.5 hours per week. Terms may be extended by mutual agreement. Weekend work is required. We thank all applicants for their interest, however only those selected for an interview will be contacted.

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