Job Description

Role: Wine Club Supervisor (South Langley)

Who we are:
We are an award-winning winery with a strong reputation for producing high accolade wines while providing exceptional hospitality to our guests and staff. We stand out as we are unique having two winery locations; South Langley & Naramata Bench. As we believe service starts with hospitality, we want our guests to have fun, feel valued and cared for, experience warm service while enjoying amazing quality wines. Our small and hospitable winery is committed to creating premium wines that are complex, flavourful and well balanced, ensuring a wine for every occasion.

Our team have always prioritized a positive and memorable guest experience. They each have an infectious enthusiasm about our wines that cascades over to our many guests. We are proudly passionate about wine and enjoy having dialogue amongst each other and all those we encounter. We believe that the world of wine is the best environment and enjoy having fun.

​Being a sommelier or oenophile isn’t a requirement, however we do expect our team to be an expert in Township 7 wines. Let’s have fun and enjoy some amazing wines.

Who you are:
You are passionate about wine! You build genuine and authentic connections with all guests and staff, providing exceptional service with every occasion. You foster these relationships because you are an amusing and enthusiastic individual who understands the balance of fun and professionalism in the workplace. Your experience providing high level service is proven with your strong attention to detail, communication and listening traits being your leading skills.

You have exemplary oral and written communication skills and would be effective communicating with club members and VIP guests in person, via phone and email, and have a commitment to providing a high level of customer service. You understand the value of maintaining a CRM system and thrive on sharing your wisdom with your team.

As you appreciate technology, your excitement builds with anticipation in reporting the ecommerce metrics and KPI’s. You have an interest in marketing through social media channels and email marketing. Continuing your education in the world of wine and wine technology is one of your priorities. You are proficient in data management, CRM winery software (Commerce7 preferred), Microsoft Office suite (including Word, Excel and Outlook), Canva and MailChimp.

You have day-to-day financial management skills, including tracking budget to key performance metrics, and understand the inter-relationship of the metrics. You are a self-motivated, high energy team player with a positive attitude and a professional manner.

Responsibilities & Qualifications

Growth Opportunities

Improve your wine appreciation and education with an amazing staff discount
Multi-task and manage numerous relationships with a growing wine club and ecommerce portfolio
Continue to develop the initial skills of leadership: providing feedback, giving recognition, and asking thoughtful questions
Learn how to maintain work/life balance
Increase your compensation with being bonused for achieving company goals
Requirements

The ideal candidate will have a post-secondary education, a passion for wine, and previous retail or server experience:

In addition, you are:

a natural communicator, able to speak and write in a compelling manner in person, via email, and on Instagram
proficient on [specific computer programs / point of sale system
valid Smart Serve certification
able to work in the tasting room (miniumum 2 days per week)
able to lift 14kg/35 lb wine cases
able to work with minimal supervision
able to work weekends, holidays and the occasional evening
must be able to work in Canada and reside in the Fraser Valley or Lower Mainland.

Other Perks/Benefits

Competitive Salary Bonus Structure Wine Discount program Health Benefits available

Recommended Training

Serving It Right

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