X Close

Subscribe

Sign up for go2HR's e-newsletters and receive job information and employer resources related to BC’s tourism and hospitality industry!

Adventure Crafter

Company: 
Callaghan Country Wilderness Adventures
Job Address: 
4 Callaghan Valley Rd.
PO Box 284
Whistler, BC V0N 1B0
Job Type: 
Full Time
Job Status: 
Seasonal
Start Date: 
Mid-Nov
End Date: 
Early-April
Job Level: 
Front-line
Job Description: 

Overview

Your job is primarily one of sales and guest service, with a healthy dose of administration and follow-through. From our Adventure Desk, you will be a key personality that engages both our potential customers and confirmed guests.  In this role, you will respond to all telephone, email, and social media inquiries and you will also handle all walk-in inquiries relating to day adventures, lodging packages and lunch in the alpine reservations. It is your friendly, genuine and caring attitude that turns inquiring people into customers, and furthermore, your eye for detail, follow-through, and product knowledge will turn our customers into “forever Callaghan Country fans”. 

Utilizing our cloud-based property management and reservation system (www.webrezpro.com) you will be responsible for taking deposits and payments, as well as emailing trip confirmations and coordinating logistics with the appropriate team members.  You are also the person that keeps in contact with our guests after their stay.  You will email thank you letters and surveys, and you will diligently maintain our client database and work to increase our repeat and referral business.  You will also be responsible for all of the administrative procedures involved in sales and reservations (sales reports, calendar updates, sales deposit forms, guest profiles, etc.) In short, you are the person who is responsible for ensuring that every detail of the guest’s vacation is organized to the letter and that they leave with memories that will last a lifetime.

In addition to your sales role, you will be responsible for warmly welcoming and registering guests upon their arrival at our staging area, coordinating overnight parking, presenting waivers, showing maps, offering weather information, taking photos and generally building the anticipation of the adventure that is about to begin. 

Key Accountabilities:

Frontline Service (65%)

  • Act as ambassador and liaison for company with partners, associations, guests and potential guests
  • Warmly welcoming and registering guests upon their arrival at our staging area, coordinating overnight parking, presenting waivers, showing maps, offering weather information, taking photos and generally building the anticipation of the adventure that is about to begin
  • Readily supporting the adjacent Ski Shop with influential product knowledge and selling techniques
  • Maintain cleanliness of Alexander Falls Base facilities, the shop, and proper storage of all equipment
  • Ensure that any required building maintenance is taken care of (snow-shoveling)
  • Employ expert product knowledge and selling techniques to promote products, services, packages, etc.
  • Update both outdoor and digital weather/trail conditions boards daily
  • Contribute daily to various social media channels in a way that will enhance Callaghan Country brand and communicate experiences available at Alexander Falls Touring Centre
  • Respond to emails and phone calls in a timely manner
  • Handle in-person and digital complaints or concerns with care leading to corrective action and follow-up

Journeyman Lodge Guest Services & Sales (30%)

  • Use selling techniques to promote packages, products, services etc.
  • Capture sales leads and advance them through the sales pipeline in a friendly and engaging manner
  • Estimate or quote prices, policies, itineraries and travel information
  • Counsel customers on terms and conditions of reservations e.g. cancellation policies
  • Book reservations in the webrezpro property management system
  • Process payments and refunds; reconcile accounts and ensure comprehensive record keeping with company’s Accountant
  • Communicate with Lodge Host team about upcoming reservations and guest expectations
  • Diligent maintenance of customer relations systems working to increase our repeat and referral business (ie. email templates, guest expectations, key webpages)
  • Identify and solicit new clients or target groups
  • Assist management with sales campaigns

Marketing/Social Media Initiatives (5%)

  • Generating, editing, publishing and sharing daily social media content including writing posts to publicize events, marketing campaigns and potentially product launches
  • Assist management with content marketing activities such as blog maintenance, and e-newsletter administration

Job Requirements

Qualifications: 

Position Requirements

·  Must have own transportation (Callaghan Valley is not serviced by public transit)

·  Previous experience with payment processing (cash & credit cards) is required

·  Previous experience in a guest services/ sales role required

·  Overtime may be required during busy periods

·  Must personally enjoy/have familiarity with Nordic Skiing, Snowshoeing, and Alpine Touring

·  Must continually strive to reflect our core values: Team Play, Quality, Respect, Commitment, Integrity, & Fulfillment

Education/Experience

·  A college diploma or university degree in business, tourism & hospitality or marketing may be an asset

·  Previous experience in sales, guest service, hospitality, and / or adventure tourism an asset

·  Strong computer skills with experience using MS office computer applications (Word, Excel, Outlook) and contact management systems

·  Familiarity with Webrezpro Property Management system an asset

Attributes

·  A ‘trooper’ with demonstrated work ethic

·  Organizational capacities: detail-oriented, time management, systems thinking

·  Ability to learn and describe a diverse range of products and services

·  Extremely personable and warm in character

·  Honed customer service skills and etiquette

·  ‘Hustle’ gumption  

·  Ability to work independently within strict timelines and goal achievement expectations

·  Proactive and results-oriented, with strong problem solving and analytical skills

·  Exhibit all the positive traits and passions of a healthy mountain lifestyle

·  Reflect at all times a commitment to environmental sustainability

 

Salary: 
TBD
Application Process: 

Callaghan Country Wilderness Adventures is a locally owned winter adventure centre located in the Upper Callaghan Valley. It is a 20-minute drive south of Whistler, BC (45 min. north of Squamish, BC).

Currently, we are looking for an enthusiastic, reliable and professional sales person who has a passion for what they do. We are a growing business where employees work closely with management and the business owner to problem solve and generate new ideas. We offer a friendly work environment and value the members of our team. We work with individuals to develop existing skills and learn new ones.

Front desk/Guest Service experience is an asset but not essential, enthusiasm about sales and the ability to provide excellent customer service is an essential part of the role. Being a team player is an essential part of the role. We provide a competitive wage, plus additional perks and great team support.

Please send your resume and cover letter to crew@callaghancountry.com

Feel free to contact us by telephone with any questions: 604-938-0616

 

Post Date:
Thursday May 10, 2018

Testimonials

go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley