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Banquet Server

Company: 
Vancouver Aquarium Marine Science Centre
Job Address: 
845 Avison Way
Vancouver, BC V6G 3E2
Job Type: 
Part Time
Job Status: 
Casual/On-call
Job Level: 
Front-line
Job Description: 

ROLE OVERVIEW

The Banquet Server's main duty is service of food and beverage items for various reception and dinner functions, while creating memorable experiences for our guests. Additional areas of responsibility include clearing of tables at the completion of functions and ensuring all items including linens and equipment are returned to their respective areas. Servers must also ensure that all spills and breakage are attended to immediately. Gathering all equipment necessary to service a function and maintaining a clear and immaculate bussing station is also required of our banquet associates.

Candidates who are offered employment will be subject to a criminal record check.

KEY ACCOUNTABILITIES

Provides excellent customer service to guests by:

  • Amazing, engaging and inspiring the guests by sharing your knowledge of the animals at the Aquarium; 
  • Taking food orders and serving guest specific meals or beverages; ensuring all guest’s needs are taken into consideration; 
  • Serving guests in an efficient, professional, and courteous manner; ensuring that guest’s receive the correct order.

Helps maintain cleanliness at events by:

  • Using trays to serve and bus food and beverage items where logistically appropriate; 
  • Keeping service rooms, pre-function space, and storage areas are kept clean, organized and unobstructed; 
  • Servicing meeting rooms by emptying trash, removing dirty plates, cups, linens and glasses, and replace as necessary, straightening chairs and replenishing water requirements as specified or requested; 
  • Maintaining a clean and pressed uniform; 
  • Maintaining a clean and groomed appearance at work. 

Job Requirements

Qualifications: 

Education and Experience

  • Minimum 1 year of experience in high volume, high end banquet or restaurant service; 
  • Serving it Right Certificate is required; 
  • Hepatitis A vaccination is required (proof of vaccination mandatory).

Skills

  • Excellent Customer Service Skills; 
  • Proven ability to work alone or in a team; 
  • Able to follow directions of Catering and Events Management and work with time constraints and with limited supervision;
  • Able to work under pressure; 
  • Excellent attention to detail and time management skills; 
  • Working knowledge of Outlook or other email programs; needs to be able to access email (for scheduling purposes); 
  • Able to safely carry a minimum of 3 plates at a time; 
  • Strong written and verbal communication skills in English; 
  • Knowledge of another language is an asset.

Other Requirements

  • Must provide own pair of black pants and long sleeve collared shirt and black shoes and socks; 
  • Must be well groomed; 
  • Must have access to email for scheduling purposes. 
Application Process: 

Please submit your application via the link below:

Deadline: 
Friday August 11, 2017
Post Date:
Sunday July 16, 2017

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Sarah Tough, Visitor Experiences Specialist
Tourism Langley