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Box Office Attendant

Company: 
Pacific National Exhibition
Job Address: 
2901 East Hastings Street, Hastings Park
Vancouver, BC V5K 5J1
Job Type: 
Part Time
Job Status: 
Casual/On-call
Job Level: 
Front-line
Job Description: 

Position: Box Office Attendant        
Working Conditions: Event Based (Year-Round)
Wage & Pay Grade: $14.67/hr. + 10% in lieu of benefits & vacation
Date Posted: April 19, 2017

Overview:

The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day to day operations of various events at the PNE such as, Concerts, Events, Tradeshows and any other events operated by the Ticket Leader Box Office. We are seeking hardworking and motivated individuals that have a passion for the Events Industry, Ticketing and the Pacific National Exhibition (PNE). The Box Office Attendants will work under the direction of the Ticketing Manager.

Our ideal candidates will be individuals that have a passion for customer service, thrive within a fast paced environment and possess great interpersonal skills to provide the best service to our guests as well as our staff internally. 

This individual will work in compliance with all health and safety requirements as determined by WorkSafeBC, and all other applicable legislation and company policies.

Specific Responsibilities:

  • Conducting in-person and by-phone ticket sales using the Paciolan ticketing software
  • This includes booking seats using a manifested seating map, with multiple price points, and ensuring that the patron is fully informed of where their seat location is for their selected event/performance
  • Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales process
  • Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updates
  • Describe venue layouts and seating locations to patrons when answering inquiries
  • Balancing and accounting for cash and charge/debit receipts for daily sales transactions
  • Entering new patron’s information into the database following policies and procedures
  • established by the Center and updating existing patron information as necessary
  • Organizing and distributing “will call” tickets and conducting light administrative duties
  • Call customers to advise of event changes and/or cancellations as required
  • Communicating effectively and maintaining high standards of customer service during all transactions
  • Maintaining a positive, upbeat and professional demeanor at all times
  • Perform other related duties as assigned

Job Requirements

Qualifications: 
  • Must have successful completion of Grade 12
  • Must have experience with cash handling and utilizing POS machines; previous experience handling large quantities of money is considered an asset
  • Previous experience with booking seats using a manifested seating map is considered an asset
  • A minimum of one to two years’ work experience in customer service ; prior knowledge or experience in box office operations, retail operations or call center operations is considered an asset
  • Capable of reading, writing, speaking and comprehending English for the purposes of written or oral instruction
  • Must have advanced proficiency with Microsoft Office (Outlook, Word and Excel)
  • Previous experience with ticketing software considered an asset
  • Ability to work in a fast paced environment with changing requirements with ease
  • Possess excellent communication & customer service skills and the ability to resolve customer conflicts as required
  • Ability to work professionally, courteously and tactfully with guests and staff internally
  • Must have an open availability and the ability to work a variety of shifts on a part-time basis, including weekdays, weekends, evenings and day time shifts
  • Must be available a minimum of 2 shifts per week, one weekday and one weekend

Successful Candidates must undergo a Criminal Record Check

Salary: 
$14.67/hr. + 10% in lieu of benefits & vacation
Application Process: 

Applications for this position must be submitted via the PNE website by Sunday May 7th, 2017, click on the Apply Now button below.

Deadline: 
Sunday May 7, 2017
Post Date:
Thursday April 20, 2017

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