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Communications Agent

Sheraton Vancouver Wall Centre
Job Address: 
1088 Burrard St
Vancouver, BC V6Z 2R9
Job Type: 
Full Time
Job Status: 
Job Level: 
Job Description: 
  • Answering all calls directed to the guest service desk.
  • Assisting our guests with questions and concerns.
  • Solving guest's problems and defects, offering compensation according to guidelines.
  • Entering all requests and defects in the StarGuest system.
  • Answer all calls using guest's name and an established script. Assist guest with voice mail and messages.
  • Direct all telephone calls to their appropriate destination in a timely, efficient and accurate manner.
  • Follow wake-up call procedures to make sure every request is completed on time.
  • Handle the tasks of the hotel communication centre involving using the radio system to relay messages to hotel staff in many departments.
  • Execute emergency procedures and security procedures.
  • Assist the front office team as required.

Job Requirements

  • Must be able to speak, read, write and understand English - communicating effectively, both written and verbally.
  • Must be able to assist guests with their concerns maintaining professional standards and problem solve effectively - performing professionally and politely under pressure.
  • Must have the ability to communicate with guests over the telephone in a confidant and pleasing manner under a variety of situations.
  • Must be able to operate efficiently in a multi-task, extremely busy environment.
  • Must possess basic computer skills.
  • Must be able to work flexible hours including early mornings, late nights and overnight shifts.
  • Must be able to work at a desk for up to 7 hours at a time.
  • Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual accuracy.
  • Must be a team player but able to work independently.
  • Previous Guest Service experience is an asset.
Application Process: 

Please submit your internal application form, cover letter and resume to Human Resources by clicking on the Apply Now button below. Must be legally entitled to work in Canada.

Thursday August 31, 2017
Post Date:
Monday July 24, 2017


go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley