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Communications Agent

Company: 
Sheraton Vancouver Wall Centre
Job Address: 
1088 Burrard St
Vancouver, BC V6Z 2R9
Job Type: 
Full Time
Job Status: 
Permanent
Job Level: 
Front-line
Job Description: 
  • Answering all calls directed to the guest service desk.
  • Assisting our guests with questions and concerns.
  • Solving guest's problems and defects, offering compensation according to guidelines.
  • Entering all requests and defects in the StarGuest system.
  • Answer all calls using guest's name and an established script. Assist guest with voice mail and messages.
  • Direct all telephone calls to their appropriate destination in a timely, efficient and accurate manner.
  • Follow wake-up call procedures to make sure every request is completed on time.
  • Handle the tasks of the hotel communication centre involving using the radio system to relay messages to hotel staff in many departments.
  • Execute emergency procedures and security procedures.
  • Assist the front office team as required.

Job Requirements

Qualifications: 
  • Must be able to speak, read, write and understand English - communicating effectively, both written and verbally.
  • Must be able to assist guests with their concerns maintaining professional standards and problem solve effectively - performing professionally and politely under pressure.
  • Must have the ability to communicate with guests over the telephone in a confidant and pleasing manner under a variety of situations.
  • Must be able to operate efficiently in a multi-task, extremely busy environment.
  • Must possess basic computer skills.
  • Must be able to work flexible hours including early mornings, late nights and overnight shifts.
  • Must be able to work at a desk for up to 7 hours at a time.
  • Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual accuracy.
  • Must be a team player but able to work independently.
  • Previous Guest Service experience is an asset.
Application Process: 

Please submit your internal application form, cover letter and resume to Human Resources by clicking on the Apply Now button below. Must be legally entitled to work in Canada.

Deadline: 
Thursday March 31, 2016
Post Date:
Thursday February 16, 2017

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Tourism Langley