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Customer Service Position

Company: 
The Pedaler
Job Address: 
321 Belleville Street
Victoria, BC V8V1X2
Job Type: 
Full Time
Job Status: 
Seasonal
Start Date: 
May 1st 2017
End Date: 
September 15th 2017 (potential to stay on longer)
Job Level: 
Other
Job Description: 

The Pedaler is looking for a customer service representative for our busy 2017 season. Our preferred applicant will have an attention to detail and organizational skills to keep the business running smoothly. This candidate will need to be able to work in a fast pace environment and be able to multitask. The Pedaler is excited about the busy season ahead and is looking for the right employee to add to our team.  

Probationary Period: May, June, July
Bonus Milestone: September Labour Day
Payment structure:

  • $10.85 paid bi-weekly, with a season-end bonus for all hours worked making the hourly wage equal to $11.50.

Roles and Responsibilities:

  • must be able to ride a bike
  • must participate on all regular tours to become well-versed on our products to enable the sale of tours to our customers (some of this training may be on your own time to quickly get you up to speed)
  • have a very basic understanding of how a bicycle operates
  • perform activities associated with point-of-sale system (cash open/close, daily reconciliation, collect payments, vouchers, certificates, process refunds)
  • update/maintain tour reservation system
  • provide an excellent customer service experience for all customers
  • scheduling guides for tours
  • communicating with our vendors for our culinary tours
  • sell tours to walk-in customers
  • solicit customer reviews for our social media (Trip Advisor, Facebook, Yelp, Google+)
  • answering customer queries over the phone and in-person
  • calling clients and vendors on business related topics
  • working on marketing and social media (Instagram, Wordpress, Facebook, Twitter)

Must Have skills:

  • valid driver's license
  • experience creating and maintaining electronic spreadsheets
  • experience creating word processing documents
  • organizational and multi tasking skills
  • cash register experience

Nice to Have skills/experience:

  • writing skills
  • an eye for good photos/images
  • receptionist or similar work experience
  • customer service experience
  • local knowledge of bicycle routes, and the food and drink scene
  • athleticism and confidence on a bike
  •  

Expectations:

  • schedule flexibility; every effort is made to schedule consecutive days off
  • no multi-day absences during the high season other than regularly scheduled days off
  • assist with Pedaler community focused volunteer programs
  • get along with co-workers in a fast paced environment
  • be able to respectfully give/take direction to/from others

Benefits:

  • training is provided
  • EI and CPP and vacation
  • casual work environment
  • staff pricing on bicycle equipment and accessories

Job Requirements

Qualifications: 

Must Have skills:

  • valid driver's license
  • experience creating and maintaining electronic spreadsheets
  • experience creating word processing documents
  • organizational and multi tasking skills
  • cash register experience
Salary: 
$10.85 paid bi-weekly, with a season-end bonus for all hours worked making the hourly wage equal to $11.50
Application Process: 

Please send your resume and cover letter and any other inquiries by clicking on the Apply Now button below.

Deadline: 
Friday April 28, 2017
Post Date:
Saturday March 11, 2017

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