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Front Desk Agent (Full-time)

Company: 
Crest Hotel
Job Address: 
222 1st Ave West
Prince Rupert, BC V8J 1A8
Status: 
Full-time
Job Level: 
Front-line
Job Description: 

The Crest Hotel is growing and we are currently inviting a dynamic individual to come and be part of “the best of the best” in northern hospitality. Recent recipient of the Excellence in Customer Service Award, the Crest Hotel is currently recruiting a professional person who is committed to sincere and heart felt service on our Front Desk team.

The successful candidate will possess a true desire to serve guests, willingness to go the extra mile to maximize guest satisfaction, possesses exceptional communications skills, work well in a team environment, show initiative, be able to prioritize & multitask in a fast paced environment and have a passion for the service industry.

Job Requirements

Qualifications: 
  • Dedication to providing excellent customer service is a must
  • Strong interpersonal skills, exceptional oral and written communication skills
  • Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills
  • Must be organized and detail oriented
  • Strong multi-tasking skills
  • Must be able to stand for long duration of time
  • Ability to work flexible hours, including days, evenings, weekends and holidays
  • Previous customer service experience preferred
  • Knowledge of surrounding areas and local events
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
  • Knowledge of proper telephone etiquette
Salary: 
union wages, incentive program, medical/dental benefits
Application Process: 

If you are interested in joining our award winning customer service team, please forward your resume to our front office at the Crest Hotel to the attention of Janet Thorne – (Front Desk Supervisor)  janet@cresthotelbc.com. Applicant (s) must be legally entitled to work in Canada. Only those selected for an interview will be contacted.

Deadline: 
Tuesday March 31, 2015
Post Date:
March 26, 2015