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Front Desk Agent

Company: 
Sparkling Hill Resort
Job Address: 
888 Sparkling Place
Vernon, BC V1H 2K7
Job Type: 
Full Time
Job Status: 
Permanent
Job Description: 

Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position. Duties will include:

  • Answer internal and external phone calls and emails and direct guests to the appropriate department
  • Greet guests and visitors as they enter the resort
  • Complete check outs and check ins and receive payment
  • Create guest reservations and advise callers regarding rates and packages
  • Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately
  • Post and balance payments and charges on guest folios
  • Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
  • Anticipate guest needs in order to provide seamless and exceptional service
  • Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
  • Complete daily checklists and tasks to maintain organization at the Front Desk
  • Count and verify individual cash floats and maintain responsibility for all cash received and given out
  • Prepare reports
  • Arrange transportation or other services for guests
  • Other duties as assigned

Job Requirements

Qualifications: 
  • Previous Front Desk or other hospitality experience preferred
  • Previous experience with Maestro Property Management System an asset
  • Strong interpersonal and problem solving skills
  • Excellent communication and organizational skills
  • Ability to work cohesively as part of a team as well as independently
  • Ability to focus on guest needs, remain calm and professional at all times
  • Able to work flexible hours including days, evenings, weekends and holidays
  • Must have reliable transportation
  • Must be able to stand/walk consistently throughout shift
  • Must have a valid work permit

Working Conditions:

  • Constant standing and walking throughout shift
Application Process: 

Qualified applicants may submit a detailed resume and cover letter to Mr. Patrick Fouquette, Operations Manager by clicking on the Apply Now button below.

Only candidates selected for an interview will be contacted.

Post Date:
Wednesday September 20, 2017

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Sarah Tough, Visitor Experiences Specialist
Tourism Langley