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Front Office Agent (Full-time)

Company: 
Carmana Plaza
Job Address: 
1128 Alberni Street
Vancouver, BC V6E 4R6
Status: 
Full-time
Job Level: 
Front-line
Job Description: 

Carmana Plaza, an all-suite extended stay property located in downtown Vancouver is offering an exciting opportunity for a Front Office Agent.

The Front Office Agent is responsible for maximizing guest satisfaction by providing professional and courteous customer service from the moment guests arrive at the property until they check out. Duties include checking-in and checking-out guests, fulfilling guest's requests during their stay, answering telephone inquiries and other duties assigned.

Successful candidates must have at least 2 years customer service background and willingness to go the extra mile to maximize guest satisfaction while adhering to the company policies. The selected candidates must be an excellent communicator and a team player. The individual must have strong organization skills, initiative and be able to work well with minimum supervision. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment. Computer knowledge and any hospitality industry related experience would be beneficial.

Job Requirements

Qualifications: 
  • Legally entitled to work in Canada
  • Completion of a college diploma. Graduation from a college with a major in Hotel Management preferred
  • Responds to all guest requests in a timely manner to ensure 100% guest satisfaction
  • Available to work shifts, including mornings, evenings, weekends and holidays
  • Excellent inter-personal and communication skills
  • Ability to prioritize and deal with challenging situations, while maintaining excellent guest relations
  • Courteous telephone manners and positive team player attitude
  • Enthusiastic, detail oriented, and ability to multi-task very well in a busy environment
  • Understanding of basic accounting principles, including debit and credit transactions, and various payment methods available to guests is required
  • Proficient with computers
  • A good knowledge of Vancouver and surrounding tourist attractions
  • Excellent communication skills in English, verbal and written; Second language an asset
  • Must be able to stand for 8 hours and maintain a friendly and professional attitude at all times
Salary: 
To be discussed (based on experience)
Application Process: 

Carmana Plaza offers a competitive compensation and benefits package with the opportunity for growth and development. If you meet the requirements and are interested in applying for this position, please submit your resume and cover letter by email to rogerm@carmanaplaza.com (subject line: Front Office Agent)

Thank you for your interest in joining the team at Carmana Plaza! We thank all candidates who apply, however, only those shortlisted for an interview will be contacted. No phone or fax enquiry please.

Deadline: 
Thursday April 30, 2015
Post Date:
March 24, 2015