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Front Office Supervisor (Full-time)

The Wickaninnish Inn
Job Address: 
500 Osprey Lane
Tofino, BC V0R 2Z0
Job Level: 
Job Description: 
  • Desire to assist and lead by example and be a pro-active member of the Front Office/Reservations Leadership Team
  • Must support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office/Reservations Team Members. Work as a "hands-on" supervisor assisting the team as they strive to meet or exceed guests' expectations
  • Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
  • Participate in all Human Resource functions within the Front Office/Reservations Department, as directed by the Front Office Manager
  • As a member of the Front Office/Reservations Leadership team, participate in Yields Management decisions, overall Reservations, Marketing, Packaging strategy
  • Contribute and assist in creating a positive atmosphere for learning & development for the Front Office/Reservations Team Members
  • Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office/Reservations Department
  • Participate in the creation and achievement of the annual budget for the Front Office/Reservations Department, as directed by the Front Office Manager
  • Be responsible for the overall cleanliness and physical condition of the Front Office/Reservations departmental and storage areas
  • Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office/Reservations Department

Job Requirements

  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations
  • Must possess the ability and desire to lead a world-class Front Office/Reservations team
  • Excellent Human Resources skills are required; Minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility
  • Excellent interpersonal, verbal and written communication skills are needed; Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
  • Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management; yield management
  • Working knowledge of Epitome, PMS, Microsoft Word, Maximizer, Squirrel, File Maker Pro, Excel and Pro Salon, are assets
  • Must enjoy shift work and be able to work evenings, weekends and holidays
  • Valid Class 5 Driver's License, with the ability to apply for a Class 4
  • Ability to make a commitment of 24 months to this position
Application Process: 

To apply for this career opportunity please send your resume and letter of intent to jobs@wickinn.com.

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media.

Post Date:
April 27, 2016


go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley