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General Manager

Coast Tsawwassen Inn
Job Address: 
1665 56th Street
Delta, BC V4M 2B2
Job Type: 
Full Time
Job Status: 
Job Level: 
Job Description: 

A dynamic and growing brand, Coast Hotels’ culture is rooted in our values.  The Coast Tsawwassen Inn, owned by Century Group, is a newly renovated, premium all-suite hotel, offering 90 comfortable and spacious rooms, banquet rooms, an indoor pool and fitness room.  Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.  For more information please go to https://centurygroup.ca/community/news/coast-tsawwassen-inn-earns-recognition-guest-satisfaction.

We currently have an excellent opportunity available for a General Manager.  This leadership role reports to the Regional General Manager and is responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment while ensuring compliance with Brands Standards for the Coast Tsawwassen Inn. 

Key Accountabilities:

Ensures Brand Standard compliance for all properties, departments and staff in accordance with agreements and Century Group expectations.

Business Development:

  • Internal – Oversees, reviews and approves  the annual and quarterly sales and marketing plan produced by the Director of Sales; monitors and champions the sales process ensuring an ‘everyone sells’ culture is prevalent throughout every department and targets are met or exceeded.  Enlist departmental experts and coaches, and mentors team in achieving goals, fostering continuous growth in sales revenues.
  • External – maintains constant awareness of key markets, client and industry stakeholders; leverages brand channels and relationships to ensure continuous maximum growth in market share and revenue. 
  • Prepares budgets and targets for each of the properties and monitors performance of the property through verification and analysis of financial reports, guest and employee satisfaction surveys.  Plans and executes improvements as necessary.
  • In collaboration with the Regional GM Hospitality, participates in the development the strategic objectives and goals for each business stream and is accountable for their delivery at an operational level.
  • Supports the Regional GM, Hospitality in planning, budgeting, coordinating the on-site aspects of a full cycle project, (preopening, opening, post opening and stabilization) of the asset.
  • Models and promotes a culture of partnership, continuous learning, values (Brand in alignment with Century Group’s) and standards; ensures employee practices are progressive and staff are hired, oriented and developed to meet current and future needs.
  • Responsible for setting and maintaining the day-to-day operational standards and priorities to brand and customer expectations and ensures policies are followed.  Collaborates with the Facilities Manager in developing preventative maintenance budgets and schedules to ensure property is kept in excellent condition.
  • Works with other stakeholders (restaurant operators, strata corporation and investors) to ensure the asset is managed in a fair and professional manner; facilitates mutually agreed resolutions to any conflict.

Job Requirements


Education and Experience:

  • Post-Secondary education in business administration, marketing, hospitality or related field and a minimum of 10 years’ progressive full service hotel experience, including 5 years’ in senior management capacity; OR, an acceptable combination of education, training and/or experience.


  • Exhibits the highest level of integrity, sound judgment, resourcefulness, management and confidence
  • Solid financial skills/experience, including revenue management, inventory management, hotel management systems, understanding of budgets, profit and loss management, accounting and reporting
  • Demonstrates superior written and oral communication skills with strong attention to detail
  • Excellent organizational, strategic, project management and implementing skills
  • Skillful in managing high tension situations with diplomacy, tact and patience
  • Excellent investigative, analytical, problem-solving and strategic skills
  • Flexible and able to respond to complex, unique and complicated situations
  • Proven leadership skills that exemplify effective and motivational interaction with employees in order to improve work flow, assess performance and growth potential, and increase engagement and involvement
  • Comfortable with a  flexible work schedule, including weekends, evenings and holidays
Application Process: 

Please visit our corporate website by clicking the Apply Now button below to upload your resume and cover letter.

Applications received online will be considered.

Post Date:
Friday February 17, 2017


go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley