Do you love working with new people and helping them have a great time? In Tofino, we attract a global audience of adventure seekers who want more west coast flavour in their life. As the guest service agent, you are responsible for assisting them in finding that flavour. Fortunately, we live in the perfect spot to make it happen. Reporting directly to the front desk supervisor, this position is responsible for representing the resort through all stages of the guests stay.
Tofino Resort + Marina is an adventure-focused resort located on the waterfront in beautiful Tofino, British Columbia, and is also the proud home of 1909 Kitchen and The Hatch Waterfront Pub. Set in the heart of town, on the water, Tofino Resort + Marina is a base camp for adventures of all types. We serve the authentic Tofino experience, from the food to the fishing to the surf breaks of Long Beach.
Core Job Responsibilities & Duties
Process guest arrivals and departures, including all necessary payments
Providing accurate information in ensuring the sales of rooms to maximize resort revenue
Maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings
Responsible for all aspects of the front office and rooms while on shift
Assist with check in/out process of groups and tours
Effectively handle, investigate, and resolve and guest concerns that may arise in a professional and timely manner
Handle phone, email, and online reservations and inquires
Maintain knowledge of Resort operation hours
Interact effectively with Guests and Staffs to create a positive Resort experience
Previous Front Desk or Guest Services experience an asset
Pleasant personality and excellent personal presentation
Computer literate in Microsoft Office programs
Flexibility with shifts is a must
50% staff discounts at our on-site food and beverage facilities
Free access to the gym (Tuff Fit on property)
Access to discounted Adventure tours
Extended Health Benefits
Friends and Family rate on hotel rooms
Please send your Cover Letter and Resume to firstname.lastname@example.org
*Please note that due to a high number of applications, only those selected by management will be contacted for an interview- Thank you so much!*APPLY NOW! • GUEST SERVICE AGENT • Tofino Resort + Marina
Post Date: June 26, 2020
634 Campbell Street
Inspired by Adventure?
In summer 2017, Tofino Resort + Marina opened its doors following a new ownership, resulting in a full renovation and rebrand.
Inspired by Adventure, the Tofino Resort + Marina is perfectly positioned just a short walk from the charms and culinary gems of this flourishing, ocean-side community. The only full-service resort situated on the Tofino Inlet offers 62 guest rooms with marina views, over-sized balconies, stylish decor, wall photography by Jeremy Koreski and Austrian king beds, and moorage for pleasure craft and yachts up to 130' in Tofino’s largest private marina. The onsite Adventure Centre offers bear and whale watching tours, fishing, culinary and gold-panning adventures and more. Two waterfront dining experiences complete the property: 1909 Kitchen with a Pacific-inspired, ingredient-driven menu; and the Hatch Waterfront Pub, a laid-back meeting place offering traditional pub food with fresh, local ingredients, both with the talented Chef Paul Moran at the helm.
Adventure Seekers coming to battle the waves, foodies drawn to the unique tastes of Tofino’s incredible culinary scene, and ocean lovers looking for a hip home base – Tofino Resort + Marina is the perfect place to experience the spirit of the wild, west coast.
Why Tofino Resort + Marina?
Dedicated, present ownership
Opportunity to play an important role in a turn around of a key property in the community
Location: Tofino has repeatedly been lauded in national, North American and global publications as a top travel destination in the world
Life/work balance of living in beautiful Tofino
Ownership group that brings cache and experience in marina & adventure center business
Executive Chef’s pedigree brings instant credibility to F&B program