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Guest Services Agent (Full-time)

Company: 
Rosedale on Robson Suite Hotel
Job Address: 
838 Hamilton Street
Vancouver, BC V6B 6A2
Status: 
Full-time
Job Level: 
Front-line
Job Description: 

The Rosedale on Robson Suite Hotel is seeking team members for the guest services area. We are seeking team members that are professional in their work habits and can deal with our guests in a professional manner.

Job Duties:

  • Responsible for ensuring that our guests are treated in a manner that will create a positive experience and a repeat guest
  • Responsible for the proper maintenance of all Guest Services records
  • Responsible for guest check-in and departure
  • Responsible for proper accounting practices
  • Maintaining current knowledge of Vancouver area attractions and points of interest
  • Responsible for following all security and safety procedures to ensure the safety of our guests and team members
  • Responsible for maintaining proper and efficient communication with various departments within the hotel

Job Requirements

Qualifications: 
  • Completion of High School G.E.D. or equivalent
  • Completion of Hotel courses would be an asset, such as V.C.C.
  • Two years experience in a guest services position
  • Night audit experience is an asset
  • Fluency in written and verbal English. A second language would be a definite asset
  • Must be available to work AM and PM shifts
  • Flexibility with shifts is a must
  • Knowledge of Microsoft Office
  • Knowledge of PMS systems, preferably Royal Suite
  • Excellent telephone skills. Use of a PBX, voicemail and wakeup system is a must
  • Excellent conflict resolution and negotiation skills
Salary: 
Commensurate with experience
Application Process: 

Applicants that do not already have legal permission to work in Canada will not be considered. Due to the high volume of applicants, only those deemed suitable will be contacted.

Deadline: 
Friday May 6, 2016
Post Date:
April 25, 2016

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Tourism Langley