Are you Inspired by Adventure while wanting to live in the tall trees and salty seas of Canada’s wild west coast? A unique, exciting job opportunity awaits you in one of the world’s top destinations at Tofino Resort + Marina to lead our Guest Services team while welcoming and guiding our guests to an adventurous and enjoyable Tofino experience.
To be a successful Guest Services Manager, you will need to have strong written and verbal communication, decision-making and organizational skills and experience with various OTA extranets.
It is up to the Guest Services Manager to provide necessary training to all teammates working our Guest Service Operations. This include training employees in using computer systems, selling our downstream adventure offerings, applying guest services techniques and handling telephone inquiries. They will also explain all hotel policies and pricing to Guest Services staff. The Guest Services Manager will be involved with recruiting and reviewing applications for hiring new team members.
Under the direction of the Hotel Operations Manager, the Guest Services Manager will:
Overseeing the daily operations of Guest Services: including team schedule, room reservations, arrivals, departures, room assignments and groups
High level comprehension of all TRM products + additional offerings
Work directly with Hotel Operations Manager to ensure rate parity across all channels and effective yield management
Competitive analysis reporting
Achieve budgeted room occupancy and revenue targets
Be the contact person for all guests or team members who may be requiring immediate assistance from the Guest Services Manager, and/or follow up with guest concerns as necessary
Contribute and assist in creating a positive atmosphere for learning & development for the Guest Services Team Members
Be the liaison with wholesalers and third-party booking websites with reservations and account reconciliations (commissions, payments, etc.)
Accountability of transaction errors; liaising with the Accounting Department to ensure all errors are rectified
Completion of administrative responsibilities required to maintain the smooth operation of the Guest Services Department
Other duties as required
Experience with various OTA extranets
Night Audit experience is an asset
Exemplary customer service skills
Minimum 1-year management experience in Hotel Guest Services
Excellent interpersonal, verbal and written communication skills are needed
Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary
Working knowledge of WebRez and Microsoft Office an asset
Must enjoy shift work and be able to work evenings, weekends and holidays
Valid Class 5 Driver's License an asset
50% discounts at our on-site F+B facilities
Free gym membership, Tuff Fit on property
Free Flights via Harbour Air, Tofino – Vancouver
Free Adventure tours
Extended Health Benefits
Friends + Family rate on hotel rooms
Job Application Process:
Please send your Cover Letter and Resume to email@example.com
*Please note that due to a high number of applications, only those selected by management will be contacted for an interview- Thank you so much!*
Visa Requirements: Must be legally eligible to work in Canada. Tofino Resort + Marina is unable to assist candidates in obtaining Canadian work authorization.APPLY NOW! • GUEST SERVICES MANAGER • Tofino Resort + Marina
Post Date: June 26, 2020
634 Campbell Street
Inspired by Adventure?
In summer 2017, Tofino Resort + Marina opened its doors following a new ownership, resulting in a full renovation and rebrand.
Inspired by Adventure, the Tofino Resort + Marina is perfectly positioned just a short walk from the charms and culinary gems of this flourishing, ocean-side community. The only full-service resort situated on the Tofino Inlet offers 62 guest rooms with marina views, over-sized balconies, stylish decor, wall photography by Jeremy Koreski and Austrian king beds, and moorage for pleasure craft and yachts up to 130' in Tofino’s largest private marina. The onsite Adventure Centre offers bear and whale watching tours, fishing, culinary and gold-panning adventures and more. Two waterfront dining experiences complete the property: 1909 Kitchen with a Pacific-inspired, ingredient-driven menu; and the Hatch Waterfront Pub, a laid-back meeting place offering traditional pub food with fresh, local ingredients, both with the talented Chef Paul Moran at the helm.
Adventure Seekers coming to battle the waves, foodies drawn to the unique tastes of Tofino’s incredible culinary scene, and ocean lovers looking for a hip home base – Tofino Resort + Marina is the perfect place to experience the spirit of the wild, west coast.
Why Tofino Resort + Marina?
Dedicated, present ownership
Opportunity to play an important role in a turn around of a key property in the community
Location: Tofino has repeatedly been lauded in national, North American and global publications as a top travel destination in the world
Life/work balance of living in beautiful Tofino
Ownership group that brings cache and experience in marina & adventure center business
Executive Chef’s pedigree brings instant credibility to F&B program