Job Description

We are hiring for a Guest Services Representative for to join our team. The successful candidate must be available to work all shifts. This is an excellent opportunity to gain knowledge of Front Office operations for an individual who is service and detailed oriented.

Primary Responsibilities:
– Greet guests and process hotel registration.
– Process customer credit at check-in in accordance with hotel
policy.
– Provide guests with assistance at the front desk throughout their
stay.
– Make reservations in accordance with hotel yield management
practices.
– Arrange for services requested by the guest by working with
other departments as appropriate.
– Create 100% guest satisfaction with a ‘Yes I Can!’ approach and
by seeking to exceed guest expectations.
– Give personal attention, take personal responsibility and use
teamwork when providing guest service.
– Provide coverage for Night Audit shifts when staffing needs
arise on a casual basis.

Responsibilities & Qualifications

We are looking for people who commit to strong work ethics and are flexible to work various shifts.

A successful candidate must possess:
– A background of customer service and Education/Experience in
Hospitality.
– Skilled in using point of sale systems and/or other back-of-the-
house systems, e.g. Opera, Microsoft Office, Email.
– Excellent communication skill in English.
– Professional attitude, organizational skill and attention to details
– Ability to remain calm and organized under pressure in a fast
paced environment
– A positive demeanor of helpfulness and empathy
– Experience in hotel preferred, but not a definite requirement
– Fluency in a second language is an asset
– Only applicants legally able to work in Canada and reside in the
Lower Mainland will be considered.

Salary/Wage

22.30 per hour

Other Perks/Benefits

- Wage rate is subject to terms and conditions of the Collective Agreement - Extended Health Benefits - Dental Benefits - Eye Glasses Benefits - 2 weeks paid vacation after 1 year of employment - Discounts on accommodations within Choice Hotels.

Job Application Process

Please submit Resume via email by clicking on the Apply Now Button

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