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Guest Services Representative, Reservations Specialist

Company: 
WESTCOAST Sightseeing
Job Address: 
110 Cambie Street Gastown
Vancouver, BC V6B 1B8
Job Type: 
Full Time
Part Time
Job Status: 
Seasonal
Contract/Temporary
Start Date: 
June 15
End Date: 
Sept 30
Job Level: 
Front-line
Job Description: 

Do you love Working with people and want to share your passion for Vancouver with the world? If you go above and beyond, are passionate about helping others, and have a sincere respect for everyone and everything, we want you to join our already great team here at WESTCOAST Sightseeing.

Your Role:

Reporting to the Guest Services Manager, this seasonal role is responsible for selling tour products and providing the highest level of customer service support. The Guest Services Representative’s main focus is to generate sales by assisting customers over the phone and at our Welcome Centre in Gastown and through email while suggesting products that meet our guests’ needs.

Job Requirements

Qualifications: 
  • Provide exceptional customer service at all times
  • Sell experiences and make reservations via phone, email and fax for independent clients as well as on behalf of hotel concierge, travel agents and wholesalers
  • Dispatch buses for pickup and drop off while communicating with tour guides via radio
  • If the occasion arises, respond to emergency situations quickly and professionally
  • Perform additional duties as required
  • Must be available to work flexible shifts including evenings, weekends and holidays
  • Multilingual is a great asset!
Salary: 
TBD
Application Process: 

Some of the Amazing perks we offer:

  • Free admission for you and a guest to over 90 attractions offered through the Tourism Challenge Privilege pass
  • Invitation to tourism industry events, networking opportunities and familiarization tours
  • Free tours and discounts for yourself, friends and family
  • Employee referral incentives
  • Flexible schedule

To apply, please click the Apply Now button below at jobs@westcoastsightseeing.com

Deadline: 
Wednesday June 20, 2018
Post Date:
Tuesday June 12, 2018

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go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley