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Guest Services Representative(s) (Full-time)

Company: 
The Wickaninnish Inn
Job Address: 
500 Osprey Lane
Tofino  British Columbia  V0R 2Z0
Canada
Status: 
Full-time
Job Level: 
Front-line
Job Description: 
  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.
  • 40 hours per week. Gratuities, Medical Benefits, Dental Benefits, Life Insurance Benefits, RRSP Benefits, Vision Care Benefits

Job Requirements

Qualifications: 
  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees
  • A professional and groomed appearance is required
  • Must enjoy working evenings and weekends, overnights and shifts
  • Full command of the English language is required
  • Previous experience is an asset
  • Reading text, Document use, Numeracy
  • Writing, Oral communication
  • Working with others
  • Problem solving
  • Decision making
  • Critical thinking
  • Job task planning and organizing
  • Significant use of memory
  • Finding information
  • Computer use
Salary: 
$13/hr
Application Process: 

To apply for this career opportunity, please send your resume with letter of intent to jobs@wickinn.com