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Guest Services Representative(s) (Full-time)

The Wickaninnish Inn
Job Address: 
500 Osprey Lane
Tofino, BC V0R 2Z0
Job Level: 
Job Description: 

The Wickaninnish Inn in Tofino, BC is looking for guest services professionals. Could this be you?

Do you find yourself opening the door at your local mall for strangers, and patiently waiting for them to go through before you enter yourself? Do you see a couple taking each other's photo in front of a scenic backdrop and offer to take the picture of the two of them?

If this describes you, then please contact our Human Resources Department and put forward your application.

A Guest Services Representative is the Wickaninnish Inn's version of a Front Desk Agent, and then some.  The GSR not only greets guests and checks them in but they also become that guest's personal contact throughout their stay.  The position offers a great deal of flexibility to "think outside of the box" and positively impact guests' experience.  GSRs assist with reservations, concierge and valet duties.  A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in!  What a great experience for you, the GSR, and the guest.  This is what we are all about!  Each GSR must have the ability to juggle 2 phone calls, a guest in front of you needing your assistance, a staff member needing your assistance and a leaking toilet in room 44, all with a warm friendly smile and a calm demeanor.

Job Requirements

  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees
  • Must be willing to be part of a world-class Front Office team
  • Previous Reservations experience is an asset
  • A professional and groomed appearance is required
  • Excellent interpersonal and communication skills, both written and verbal are needed
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
  • Working knowledge of Epitome, Maximizer, Microsoft Word and Excel and File Maker Pro are assets
  • Must enjoy working evenings and weekends, overnights and shifts
  • Valid Class 5 Driver's License, with the ability to apply for a Class 4
  • Ability to make a 1 year commitment
Application Process: 

To apply for this career opportunity, please send your resume with letter of intent to jobs@wickinn.com.

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact.  Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.

Post Date:
March 30, 2015