We require a hands-on Hotel Operations Manager with a strong operational background.
Duties include overseeing the day-to-day hotel operations, ensuring optimal levels of quality and customer satisfaction, development and supervision of personnel, liaising with the executive management team and owners, along with supervision of service contracts.
Implementing effective strategic plans with corresponding budgets and achieving key financial and operational targets while maintaining appropriate standards of service.
We are seeking a candidate with a flexible schedule, with the ability to work evenings, weekends, and holidays. This is not a seasonal position and we are looking for a candidate who is willing to commit to this position long term.
Our ideal candidate will have:
-Prior experience in the Food & Beverage and Hotel/Accommodation industries (minimum 2 years)
-Serving it Right Certification
-A thorough knowledge of food service standards
-Knowledge of liquor laws in BC and liquor service procedures
-Comprehensive telephone and interpersonal skills
-A friendly and outgoing demeanor
-Problem solving skills
-The ability to work in high pressure situations
-Organization and delegation skills
-Knowledge of basic computer programs (Word, Excel)
-Must be in good physical condition, with the ability to perform a variety of tasks, including but not limited to assisting in a hands on capacity, supervisor and front line staff, in all departments as demand or circumstances require.
The position will also involve:
-Maintaining full knowledge of the Hotel, Retail Store and Food and Beverage outlets
-Developing a thorough understanding of our business policies and procedures
-Handling any incidents as they may arise throughout the property
-Overseeing general operations and planned events
-Attending to customer complaints and guests’ needs
-Administration of Human Resource polices and assisting departmental managers with recruitment and discipline
-Conducting monthly manager meetings to ensure all departments are running cohesively
We require our applicants to be of a clean and professional appearance, to be organized, and to be able to work as a Hotel Operations Manager who will uphold the culture and standards of our company.
Remuneration packages based on qualifications and experience.
-Experience with RoomMaster and InnQuest *or equivalent software
-Food Safe certification
-Dining and banquet experience
Please email your resume to firstname.lastname@example.orgAPPLY NOW! • HOTEL OPERATIONS MANAGER • Park Place Lodge
Post Date: July 27, 2020 Deadline for Application: October 1, 2020
742 Hwy #3
Park Place Lodge is a locally owned, boutique hotel located in Fernie, British Columbia. Our full-service property features 64 guest rooms, Max Restaurant, The Pub Bar & Grill as well as Sprits Cold Beer & Wine Shop.
Fernie offers year round recreational opportunities, including world famous fly fishing and skiing, numerous lakes, extensive hiking, mountain biking, golf and snowmobiling.