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Housekeeping Room Attendant (Full-time)

The Wickaninnish Inn
Job Address: 
500 Osprey Lane
Tofino, BC V0R 2Z0
Job Level: 
Job Description: 
  • Be one of the front line contacts for guests requiring Housekeeping assistance, committed to ensuring the guest’s Wickaninnish Inn experience exceeds their expectations.
  • Project a friendly and professional demeanor to guests, making them feel welcome and at home while at the Inn.
  • Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, the AAA standards and Wickaninnish Inn service philosophies are followed.
  • Communicate in a positive, supportive and professional way with guests and other “internal” guests (staff members and associates of the Inn).
  • Continually increase your knowledge so you will be an excellent resource to the guests when making decisions about the Inn & its services, guestroom amenities, cleanliness and the Tofino/Ucluelet area.
  • Follow all challenging guest situations to an appropriate resolution by being pro-active, showing initiative and communicating the suggested resolution to your supervisor or manager. All challenging situations must be clearly documented.
  • Use the communication network as a support to maintain accurate records for the guests and the rest of the Inn staff. Ensure all relevant details are accurately communicated to all colleagues.
  • Handle cash and gratuities with accuracy, honesty and discretion.
  • Keep work area clean, tidy and fully stocked.
  • Complete all necessary administrative duties so work is properly documented.

Job Requirements

  • Must possess the desire to be part of a world-class Housekeeping/Guest Service Team
  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish Inn employees
  • Ability to multi-task in a busy environment and creative problem solving skills are necessary
  • Excellent interpersonal and verbal communication skills are needed. Full command of the English language is required
  • Must enjoy working evenings and weekends
  • Ability to make a commitment of 1 year to the position
Application Process: 

To apply for this career opportunity, please send your resume with letter of intent to jobs@wickinn.com

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.

Post Date:
September 2, 2015


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Sarah Tough, Visitor Experiences Specialist
Tourism Langley