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Fairmont Empress
Job Address: 
721 Government Street
Victoria, BC V8W 1W5
Job Type: 
Part Time
Job Status: 
Job Level: 
Job Description: 

At Fairmont Hotels & Resorts, an exceptional guest experience begins even before check-in and extends throughout every stay. As a Houseperson, the organizational support you provide to the Housekeeping team will ensure our guest rooms are well equipped and welcoming – and our guests feel valued.

Hotel Overview:

Fairmont Empress is the destination in Victoria, located in the centre of Victoria's sparkling Inner Harbour. Our 464 room hotel with beautiful turn of the century architecture complements our warm and engaging service of turning moments into memories for our guests. This is an amazing opportunity to join our team as we embark on major renovations and repositioning.


  • Linen and amenity distribution
  • Minor maintenance i.e.: changing light bulbs etc
  • General cleaning of both public and staff areas to departmental standards
  • Respond to guests’ requests as directed
  • Other duties as assigned

Job Requirements

  • Previous experience as a Houseperson or in a position requiring physical work and a high standard of guest/customer service
  • Completely fluent English language skills; both written and verbal
  • Proven ability to work well unsupervised, at a fast pace while maintaining quality standards
  • Commitment to provide excellent service and exceed guest expectations
  • Fluency in English (verbal & written) essential
  • Competency in verbal English essential
  • Previous experience in Hotel Housekeeping department desirable
  • Previous experience in customer service desirable
  • Previous experience in 5 star property desirable
  • Dynamic, energetic and thrives under pressure
  • Impeccable grooming and presentation
  • Must physically be able to:
  • Lift up to 50 lbs.
  • Carry objects weighting up to 75lbs (including pushing equipment)
  • stoop, kneel, reach, stand, walk, bend, twist, push, see, and hear
  • Must be comfortable speaking to guests

Note: The position of Houseperson is physically demanding. The successful applicant must be physically capable of performing repetitive work and standing and walking long periods of time. Lifting requirements up to 50 lbs and carrying of objects weighting up to 75lbs (including pushing equipment). Must be able physically able to stoop, kneel, reach, stand, walk, bend, twist, push, see, and hear. Must also be comfortable speaking to guests.

Job Type: Part-time
Salary: $21.51 /hour

Application Process: 

Apply Today:

Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

Post Date:
Wednesday March 8, 2017


go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley