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Human Resources Manager, Hospitality

Coast Tsawwassen Inn
Job Address: 
25th Floor, Central City Tower, 13450 102 Avenue
Surrey, BC V3T 5X3
Job Type: 
Full Time
Job Status: 
Job Level: 
Job Description: 

Currently, there are four Hospitality Properties: the Coast Tsawwassen Inn, its Brown’s Socialhouse restaurant as well as the new Civic Hotel, Autograph Collection and the Civic Restaurant, both opening soon in the new Surrey Civic Centre.

Role Summary

Reporting to the Director, Human Resources, and working with the leaders of the four properties and the Century Group Human Resources department, you will be responsible for the Human Resources function for the two hotels and the two restaurants.

You will be an integral player in creating a culture of partnership that enables our people to bring our brands to life.  Your initial challenge will be to help create and launch the new hotel and its partner restaurant.

The Civic Hotel, Autograph Collection will be a luxury boutique hotel, providing one-of-a-kind travel experiences. The Civic Restaurant will be an upscale premium casual restaurant.  Your responsibilities will include leading the recruitment of teams to staff each property, and the onboarding and orientation of each team member. Working with the hotel and restaurant leaders, you will help define policies and procedures, training programs, as well as ongoing employee motivation and development.

As a key member of the hotel management team, you will provide guidance and support to the property team leaders to help them with all aspects of employee relations, including performance management, training and development, motivation and employee retention.

Key Accountabilities:

1. Talent Management

Working with the property leaders and the Century Group HR Department, helps to create a cohesive and high-performance team that continuously strives for positive results and improvement; coaches property leaders by providing support, guidance and advice on employee management issues; learning and development opportunities for employees; identifies resources needed to strengthen the teams; creates succession plans for future job openings; helps to ensure effective work processes, systems and teamwork are in place to maximize individual and overall performance.

2. Recruitment

Plays a critical role in the staffing of the two new properties, including recruiting strategy, participating in the recruitment of two full staff complements, onboarding teams of new employees as the properties open, providing orientation and training for the new team members and ensuring their success.

Provides assistance to the teams of the Tsawwassen properties to handle ongoing recruiting, orientation and training due to staff turnover.

3. Employee Training & Development

Working with the property leaders and the Century Group HR Department, assesses the needs for employee training and development, identifies resources available to meet T & D needs, and facilitates the delivery of T & D programs.

4. Employee and Labour Relations

Helps to ensure all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; is available to employees (“open door policy”); ensures pay and benefits are appropriate for labour market; celebrates the success of employees in a public way; works with property leaders to maximize employee engagement; monitors local labour environment to address issues as needed.

5. Company/Brand Policy, Procedures, and Standards Compliance

Helps to ensure the properties comply with legal, safety, operations, and labour standards; helps to ensure that the properties comply with brand product and service standards of Century Group, Coast Hotels and the Autograph Collection.

6. Human Resources Strategy

Stays current with industry trends and monitors strengths and weakness of competition; works with the Director and HR team to develop plans to maximize employee performance, employee engagement, as well as customer satisfaction, ensuring that the HR plans are aligned with the brand business strategies and Century Group values and strategic objectives.

Job Requirements


Education and Experience:

  • University degree in Human Resources, Business Administration, or Hotel and Restaurant Management.
  • 5 years’ experience in a Human Resources management position of an upscale hospitality property.
  • Experience in labour relations in a unionized environment.

Skills and Abilities:

  • Strong strategic leadership, coaching, facilitation, and relationship management skills.
  • Proven ability to partner with a wide variety of stakeholders, an ability to listen and to build confidence.
  • Known for a high level of integrity, trustworthiness, openness, resourcefulness and confidence, coupled with an entrepreneurial spirit, good sense of humour, a high-energy level and enthusiasm.
  • Excellent ability to explain, summarize, synthesize and clarify information in a variety of written formats.
  • Broad understanding of all areas of the HR field.
  • Experience establishing and implementing effective recruitment plans.
  • Effective organizational, problem-solving, planning and analytical skills; demonstrated use of sound judgment and reliable decision making.
  • Ability to work autonomously, while remaining aligned with HR and Century Group strategies.
  • Experience leading change and promoting respectful, inclusive and collaborative teams.
Competitive with full benefits package
Application Process: 

Please submit a cover letter explaining your motivation for the position and how you meet the selection criteria along with a current resume by clicking the Apply Now button below.

Post Date:
Friday February 17, 2017


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Sarah Tough, Visitor Experiences Specialist
Tourism Langley