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Manager on Duty

Residence Inn Vancouver Downtown
Job Address: 
1234 Hornby Street
Vancouver, BC V6Z 1W2
Job Type: 
Full Time
Job Status: 
Job Level: 
Job Description: 


  • Oversees day to day hotel operations and will be responsible for the smooth operation of the hotel in the absence of senior management
  • Ensures the safety and security of hotel staff and guests; acts as the point person when overseeing on-site emergency situations
  • Communicates all guest or staff issues that may occur to ensure a timely response to the GM and Department Heads; resolves as necessary and appropriate
  • Providing daily communication to all departments regarding all relevant information pertaining to the shift
  • Be one of the “leads” when attending the Daily Huddles
  • Arranges for any special guest requests and works with other departments as necessary to ensure that requests are met
  • Reviews and completes all daily reports as assigned
  • Provides General Manager and Department Leaders with daily shift summaries
  • Ensures proper coverage of shifts and breaks for associates
  • Attends and assists as necessary in conducting monthly departmental meetings
  • Ensures that special billing instructions are set up and communicated accurately
  • Oversees the adherence to Internal Audit Controls in all operational areas : Front Office/Guest Services; Food & Beverage; Housekeeping; Maintenance.
  • Oversees adherence to the Collective Bargaining Agreement within the hotel during assigned shifts
  • Actively participates in department head meetings and other organizational events
  • Physical requirements of the position include the ability to lift approximately 25-55 lbs.
  • Commits to being a 5 Green Key environmentally responsible hotel, actively participates in organizational initiatives and seeks out opportunities to reduce, reuse, repurpose and recycle; is cognizant of and compliant with OH&S related requirements and standards
  • Assists with setting goals and standards while finding solutions that are beneficial to guests and associates, while meeting deadlines
  • Recognizes and rewards top performance, is approachable, caring, and considerate
  • Contributes to the overall strategic goals, initiatives and organizational objectives (i.e.Corporate, Regional and Hotel)
  • Participates in the recruiting, performance management, performance evaluation, scheduling, and month end processes
  • Assists in scheduling, payroll, and development reviews
  • Other duties as required

Job Requirements

  • Hospitality operations experience including Front Desk, Food & Beverage and Housekeeping, including a minimum of 2 years supervisory experience
  • Previous experience in recruiting, training, scheduling and performance management
  • Previous experience managing in an unionized business
  • Post-secondary education in hospitality or a related field a definite asset
  • Must have excellent interpersonal, communication and leadership skills
  • Outstanding team player, able to motivate and support all front of house associates
  • Technical skills include experience in Hotel PMS Systems. FOSSE, DELPHI, MICROS, MS Windows, Excel and other related hotel and business systems
  • Must be a self-starter with demonstrated leadership ability and interpersonal skills
  • Must be available all shifts including morning, afternoons and overnight shifts as required
  • Must be extremely organized with outstanding attention to detail
  • Successful candidate must have the desire to work in a Quality based environment
  • Legally entitled to work in Canada
  • FOODSAFE and Serving It Right Certifications an asset
Application Process: 

Please email Bryin W. Munroe, Human Resources by clicking the Apply Now button below.

Friday March 10, 2017
Post Date:
Friday February 17, 2017


go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley