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Manager on Duty

Company: 
Residence Inn Vancouver Downtown
Job Address: 
1234 Hornby Street
Vancouver, BC V6Z 1W2
Job Type: 
Full Time
Job Status: 
Seasonal
Job Level: 
Management
Job Description: 

Responsibilities:

  • Oversees day to day hotel operations and will be responsible for the smooth operation of the hotel in the absence of senior management
  • Ensures the safety and security of hotel staff and guests; acts as the point person when overseeing on-site emergency situations
  • Communicates all guest or staff issues that may occur to ensure a timely response to the GM and Department Heads; resolves as necessary and appropriate
  • Providing daily communication to all departments regarding all relevant information pertaining to the shift
  • Be one of the “leads” when attending the Daily Huddles
  • Arranges for any special guest requests and works with other departments as necessary to ensure that requests are met
  • Reviews and completes all daily reports as assigned
  • Provides General Manager and Department Leaders with daily shift summaries
  • Ensures proper coverage of shifts and breaks for associates
  • Attends and assists as necessary in conducting monthly departmental meetings
  • Ensures that special billing instructions are set up and communicated accurately
  • Oversees the adherence to Internal Audit Controls in all operational areas : Front Office/Guest Services; Food & Beverage; Housekeeping; Maintenance.
  • Oversees adherence to the Collective Bargaining Agreement within the hotel during assigned shifts
  • Actively participates in department head meetings and other organizational events
  • Physical requirements of the position include the ability to lift approximately 25-55 lbs.
  • Commits to being a 5 Green Key environmentally responsible hotel, actively participates in organizational initiatives and seeks out opportunities to reduce, reuse, repurpose and recycle; is cognizant of and compliant with OH&S related requirements and standards
  • Assists with setting goals and standards while finding solutions that are beneficial to guests and associates, while meeting deadlines
  • Recognizes and rewards top performance, is approachable, caring, and considerate
  • Contributes to the overall strategic goals, initiatives and organizational objectives (i.e.Corporate, Regional and Hotel)
  • Participates in the recruiting, performance management, performance evaluation, scheduling, and month end processes
  • Assists in scheduling, payroll, and development reviews
  • Other duties as required

Job Requirements

Qualifications: 
  • Hospitality operations experience including Front Desk, Food & Beverage and Housekeeping, including a minimum of 2 years supervisory experience
  • Previous experience in recruiting, training, scheduling and performance management
  • Previous experience managing in an unionized business
  • Post-secondary education in hospitality or a related field a definite asset
  • Must have excellent interpersonal, communication and leadership skills
  • Outstanding team player, able to motivate and support all front of house associates
  • Technical skills include experience in Hotel PMS Systems. FOSSE, DELPHI, MICROS, MS Windows, Excel and other related hotel and business systems
  • Must be a self-starter with demonstrated leadership ability and interpersonal skills
  • Must be available all shifts including morning, afternoons and overnight shifts as required
  • Must be extremely organized with outstanding attention to detail
  • Successful candidate must have the desire to work in a Quality based environment
  • Legally entitled to work in Canada
  • FOODSAFE and Serving It Right Certifications an asset
Salary: 
TBD
Application Process: 

Please email Bryin W. Munroe, Human Resources by clicking the Apply Now button below.

Deadline: 
Friday March 10, 2017
Post Date:
Friday February 17, 2017

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