Member & Visitor Services Coordinator

• Company: Travel Penticton
• Job Type: Full Time
• Job Level: Supervisory
• Job Type: Full Time
• Job Address: 888 Westminster W, Penticton, British Columbia V2A 8S2
• Job Status: Permanent

Penticton is considered one of the top destinations in Canada.  Lakes, vineyards, wineries, craft breweries, hiking, biking and a myriad of water sports are just some of the nearly endless recreational opportunities in the City and area. Travel Penticton is the Destination Marketing Organization covering the City of Penticton and immediate surrounding area and is responsible for promoting travel to the area from external markets and welcoming them when they arrive.

We are seeking a talented and capable individual to join our team as Member & Visitor Services Coordinator. With consideration to the COVID-19 pandemic and resulting changes to the tourism business climate, Travel Penticton must evolve and modify positions within the organization to reflect the current business situation and best serve the Membership and Organization. As such, the positions of Member & Visitor Services Coordinator has been blended into one position.

The positions will run concurrently with the role of the Member Services Coordinator focused primarily from mid-September through to the beginning of May and the Visitor Services portion focused primarily on prime visitor season operations April through September. There will be some overlap of the positions throughout the year. 

This is a diverse and challenging opportunity for someone who has a passion for the tourism industry, loves people, is organized, creative, resourceful and self-motivated.

The Member Services Coordinator is responsible for organizing and developing Membership initiatives and relations for Travel Penticton, a Membership based organization. Under the direction of the Executive Director, this well organized, self-motivated and personable individual will liaise with current and prospective Members through regular contact, manage the Membership database and oversee Membership customer service opportunities and processes. They will also assist with various marketing and administrative projects as required and report to the Executive Director.

 The Visitor Centre Coordinator oversees the day-to-day operation of the Travel Penticton Visitor Centre, assisting visitors by providing information, as well as supervising and scheduling staff and carrying out administrative functions. This position requires a personable, organized, motivated and flexible individual who often performs the same tasks as a Visitor Information Counsellor, but must divide their time between those duties and the duties of planning, facility operations and appearance, management, scheduling, training, retail stock procurement, inventory control & pricing, POS systems, grant applications, COVID-19 Safety Plan protocols and staff supervision.

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Strong knowledge of MS Office and database programs

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Knowledge of POS and SQUARE sales systems

·        SuperHost an asset

·        Significant knowledge and experience in the tourism industry

·        Strong knowledge of Penticton and area tourism products, attractions, trails etc.

·        Superior communication skills for both public, business and inter-team

·        Strong organizational skills with attention to detail, cleanliness and COVID-19 Safety Plans

·        Able to work varied hours and weekend days as required

·        Motivated and keen to motivate others, maintain a fun and efficient work environment

·        Maintain a professional work ethic and conduct

·        A valid and clean abstract driver’s license

·        Some moderate lifting and tent/display set up is part of the positions' responsibilities

• Salary/Wage: $45-$50,000 depending on experience

Please forward your resume and cover letter to: Thom Tischik, Executive Director at employment@visitpenticton.com or bring your information to the Penticton Visitor Centre at 888 Westminster Avenue West. No Phone calls accepted.  The posting will remain active until the position is filled.  Only qualified applicants will be considered for an interview. Position start date: February 15/2021

Post Date: January 6, 2021 Deadline for Application: January 31, 2021