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Mountain Operations Shift Lead

Kicking Horse Mountain Resort
Job Address: 
PO Box 839, 1500 Kicking Horse Trail
Golden, BC V0A 1H0
Job Type: 
Full Time
Job Status: 
Start Date: 
May 7, 2018
End Date: 
September 30, 2018
Job Description: 


SUMMER 2018 - Mountain Operations Shift Lead - Kicking Horse Mountain Resort


The Mountain Operations Shift Lead will work closely with the Lift & Base Area Manager and Mountain Operations Attendants to ensure an efficient, effective, and professional Mountain Operations team, acting as the daily ‘captain’, and taking charge when the Lift & Base Area Manager is absent.  This role will ensure that their entire crew is present as scheduled and relieved for breaks.  They will be a visible, hands-on presence across the resort, working to provide our guests with the finest mountain recreational experience.



  • Lead daily crews and ensure that all Mountain Operations Attendants are ready to start their shift on time, in proper uniform and in condition to operate equipment safely
  • Provide direction or assistance to Mountain Operations team with guest service concerns or inquiries
  • Ensure maintenance and safety directives are adhered to and report any potentially unsafe conditions to the Mountain Safety or Mountain Operations Team Lead
  • Ensuring that proper incident reporting procedures are followed
  • Provide a safe environment for our guests and staff by addressing safety concerns immediately and proactively seeking to improve safety processes
  • Ensure coverage for all meal and/or ride breaks
  • Demonstrate a commitment to exceeding guests expectations on a daily basis through work
  • Provide a great guest experience through assistance and/or instruction
  • Provide an orderly and pleasant environment for our guests
  • Perform housekeeping duties (garbage removal, assisting other departments)
  • Ensure all signage, ropes and gates are in place and maintained
  • Be familiar with all emergency procedures, able to remain calm and use quick judgment in the event of an emergency and deliver the procedures to ensure guest and staff safety
  • Be familiar with resort products and services
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
  • Adhere to all environmental policies and programs as required
  • Other duties as assigned


 Working Conditions

  • Must have physical strength and stamina to move around mountain environment for extended periods of time
  • Must be physically able to stand, turn, lift up to 30 pounds, and assist adults and children on and off chairlift.
  • Must be able to work flexible shifts, including weekends
  • Must be able to work extended (10 hour) shifts in extreme weather conditions on resort (wind, snow, rain, heat, etc.)

Job Requirements

  • Outgoing attitude and excellent customer service skills
  • Must be team oriented and able to work cooperatively and effectively with diverse personalities
  • Passion and enthusiasm for mountain culture, and the resort environment
  • Mechanical aptitude and/or previous lift operations and lift maintenance knowledge an asset
  • First aid experience or certification an asset
  • Previous experience supervising a team an asset


Application Process: 

To apply for our summer positions head to the Kicking Horse Mountain Resort website.
Click here!

Applicants: We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. 

Resumes: Please ensure your resume is up-to-date and contains your current email address and telephone number. Resumes must be uploaded in Word or PDF formats.

Post Date:
Monday March 12, 2018


go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley