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Operations Supervisor (Groups Focus)

Capilano Suspension Bridge Park
Job Address: 
3735 Capilano Road
North Vancouver, BC V7R 4J1
Job Type: 
Full Time
Job Status: 
Job Level: 
Job Description: 

Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests!

Details & Perks:

  • On-going training and development opportunities
  • Hourly wage, plus bonus incentives and discounts on retail and food
  • Complimentary admission for friends & family to Capilano Suspension Bridge Park
  • Complimentary admission to multiple other attractions within the Vancouver area
  • Team Member parties and social events
  • Flexible schedules and a fun work environment

Currently, we are recruiting for Operations Supervisor (Groups Focus)

The Groups Supervisor is responsible for the day to day management of all tour group arrival and transaction processes at Capilano Suspension Bridge Park (CSBP). This position will be responsible for the training and development of the group’s team, to ensure accuracy of all transactions. The Groups Supervisor works closely with the Operations Manager (Guest Services) & Assistant Operations Manager in evaluating the quality and content of guest’s, tour guides and team member’s experience. Through communication of ideas or concerns they are actively assisting in the development and implementation of our Groups department. Through their leadership and motivation, they will promote the principles, core values and vision of CSBP. This position works closely with the Corporate Groups & Sales Coordinator.


  • Oversee the daily operations of the Guest Service Department
  • Assist the Group Sales & Marketing team to ensure group bookings are accurate and group transactions are entered correctly and efficiently
  • Train and coach in all areas of group bookings within RTP systems
  • Work with Operations (Guest Service) supervisor to ensure that department is appropriately staffed
  • Respond in a calm and efficient manner to assist with guest concerns and questions, elevates concerns to ensure solutions are found and implemented for future
  • Ensure effective queuing for gate (Admissions) and guest services areas
  • Assist with ongoing monitoring and tracking of Guest feedback (informal and formal guest surveys)
  • Build and maintain professional and friendly relationships with all tour group representatives, industry peers, suppliers etc
  • Be actively involved in sourcing, recruiting, selecting and training all Guest Service Agents
  • Comply with all CGC policies and procedures and perform additional duties as required

Job Requirements

  • Minimum one (1) year of supervisory experience in a guest focused industry ie: tourism, hospitality, retail
  • Proven ability to handle stressful situations and meet fluctuating and demanding needs
  • Possess strong interpersonal and communication skills
  • POS experience, knowledge of RTP system an asset
  • First Aid – Level 1, at minimum
  • Second Language is an asset

Working Conditions:

  • Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business
  • While performing the duties of this position, required to be on your feet for extended periods of time
  • Occasionally required to lift and carry up to 20lbs
  • Occasionally required to lift and climb a step ladder or step stool
  • While performing the duties of this position, required to work in a variety of weather conditions including heat, rain and winter conditions
Application Process: 

Please click on the Apply Now button below.

Sunday April 16, 2017
Post Date:
Monday March 20, 2017


go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley