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Reservation Coordinator (Full-time)

Company: 
Mike Wiegele Helicopter Skiing
Job Address: 
Box 159 - #1 Harrwood Drive
Blue River  British Columbia  V0E 1J0
Canada
Status: 
Full-time
Job Description: 

This position is responsible for reservations and sales functions. The successful candidate will be expected to provide world-class customer service and sales excellence to clients with very high expectations. This position involves describing various resort packages and answering detailed questions, communicating reservation policies and procedures, assisting with travel options, collecting payments, and tracking guest accounts. Involves coordination of client requests with other resort departments. There will be extensive guest correspondence and interaction, from first contact to departure, and follow up after the trip.

This position will also responsible for various clerical tasks associated with the reservations such as filing, credit card authorization, administering legal documents.  Guest accounting functions include taking advance payments and providing receipts, posting and transferring charges, and conducting necessary paperwork related to corrections, adjustments, posting of charges. Coordination of reservations includes both winter helicopter skiing and summer accommodation bookings.

Job Requirements

Qualifications: 
  • 2 to 5 years experience in customer service, sales, reservations and guest relations.
  • A certificate or diploma in a related field preferred.
  • Experience in all aspects of customer service excellence including hospitality industry principles, methods, practices, and techniques.
  • Effective verbal and written communications with attention to detail, accuracy and efficiency.
  • Professional email and telephone communications and the ability to effectively provide customer service and close sales via both incoming and outgoing calls.
  • Able to respond quickly in a dynamic and changing environment.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a team-based working environment.
  • Able to build and maintain lasting relationships with guests, groups, fellow employees and stakeholders.
  • Ability to explain and enforce terms and conditions, including exceptional conflict resolution, negotiation, and objection handling skills.
  • High level of proficiency with resort booking software, customer relationship management software, MS Outlook, Word and Excel.
  • Ability to coordinate and organize meetings, exhibits, and other events.
  • Must have a strong knowledge of written and spoken English.
  • Knowledge of a second language (preferably German): spoken & written is an asset.
  • Ski industry knowledge.
  • Dynamic and energetic personality.
  • Must be legally entitled to work in Canada.
  • This position is long term.
Salary: 
$15 hourly
Application Process: 

Are you looking for a great job - and a great lifestyle? Do you love the outdoors? Would you like to work for the finest heliski resort in the world? If you share a passion for excellence then this opportunity at Mike Wiegele Helicopter Skiing may be the right fit for you. At MWHS we work hard...and play harder.

To Apply
Please apply online at www.wiegele.com or by email to jobs@wiegele.com

Location
Mike Wiegele Heli Skiing is located in Blue River, BC, Canada. Blue River is situated on Yellowhead Highway 5 halfway between Kamloops and Jasper. Blue River is paradise to those who love the outdoors. The amazing mountain peaks, and glacier-fed lakes and rivers of the area make for outstanding summer and winter adventure. The small town of Blue River is an excellent base from which to live and explore the pristine wilderness of the BC Interior.

Our Company
Mike Wiegele Helicopter Skiing is a Canadian Company dedicated to supplying the finest skiing experience in the world. Guests come from around the world to ski in an area known for it's powder skiing. Since 1970, Mike Wiegele Helicopter Skiing has been committed to the "soul" of skiing. We are also committed to integrating research and training into every aspect of our operation, from safe travel in the mountains to professional service within every department of the resort.

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practice and good health. Mike Wiegele Helicopter Skiing offers several benefits in addition to competitive wages. We encourage our staff to become actively involved and enjoy the benefits of work at Mike Wiegele Helicopter Skiing while respecting guidelines and policy.

Benefits include:

  • Discounted rates at various hotels in Kamloops and Jasper
  • Staff meal plan
  • 25 % off retail items in our world class boutique
  • Fitness center
  • Staff accommodation plan
Deadline: 
Friday April 25, 2014