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Reservations Agent

Company: 
Sun Peaks Grand Hotel & Conference Centre
Job Address: 
3240 Village Way
Sun Peaks, BC V0E 5N0
Job Type: 
Full Time
Job Status: 
Permanent
Job Level: 
Front-line
Job Description: 

The Sun Peaks Grand Hotel and Conference Center has proven to be one of the highest levels of customer service providers within the tourism industry. We can promise you a memorable and gainful working experience within our high volume and challenging work environments. The Sun Peaks Grand Hotel and Conference Center has many benefits to offer our seasonal employees including:

  • Staff passes for ski, golf, bike mountain passes
  • Fitness and pool facilities available for employee use
  • Position based incentive programs
  • Subsidized staff housing available upon request, available to those 19 years + (first come first served)
  • Comprehensive benefits packages (Full time year round employees)
  • Friends and family hotel rates
  • Reciprocal programs and partnering hotels
  • Network and interact with our diverse culture

Primary Responsibilities:

  • Answer reservation phones and handle all guest inquiries relating to potential reservations, with the goal of converting calls to rooms booked
  • Ensure that all reservations and inquiries are handled according to established standards
  • Enter group room blocks and reservations as required

Job Requirements

Qualifications: 
  • Related experience in Reservations, Front Desk, or Switchboard in a Hotel/Resort setting and/or experience in a Receptionist or Administrative Role of at least 1 year is required
  • Proficiency in Microsoft Office programs and strong computer skills
  • Previous experience with Opera is a definite asset
  • Hospitality related Degree or Diploma an asset
  • Excellent communication skills, both written and verbal
  • Professional, well organized, with excellent attention to detail
  • Must be a self-starter, and able to prioritise multiple tasks in a busy work environment
  • Sincere desire to work in a Quality based environment and to provide excellent customer service
  • Strong interpersonal skills required
  • Must be available to work a variety of shifts, including days, evenings, weekends and holidays
Application Process: 

View and apply online by clicking the Apply Now button below.

Deadline: 
Friday April 21, 2017
Post Date:
Tuesday March 21, 2017

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go2HR is a great resource for all tourism jobs in BC. The go2HR Job Board has proven very successful in helping me find my current and past jobs in the tourism industry. It’s very easy to search for desired jobs and filter them by location.

Sarah Tough, Visitor Experiences Specialist
Tourism Langley