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Sales & Experience Ambassador

Company: 
Harbour Air Seaplanes
Job Address: 
1055 Canada PLace
Vancouver, BC V6C 0C3
Job Type: 
Full Time
Job Status: 
Seasonal
Job Level: 
Front-line
Job Description: 

Our vibrant Sales and Experience Ambassadors represent Harbour Air in the community through their knowledge, passion, and ability to convey what our experience means to a potential guest. In this role you are responsible for selling our experience, while maintaining the utmost in integrity and customer service while doing so. We are looking for positive people with a passion for excellence and a commitment to teamwork to ensure our operations are World-class. Ready to join us?

Responsibilities:

  • Full tour, charter, schedule, and experience knowledge of Harbour Air operations
  • Meeting specified sales targets
  • Active promotion and strong, positive relationships with the local hotel concierge community
  • Effectively communicating with various team members, including the effective use of telecommunication and technology devices
  • Answering questions and providing direction to guests, resolving concerns, and escalating ongoing issues to management
  • Professional conduct and attire on a daily basis 

Job Requirements

Qualifications: 
  • Unparalleled motivation, passion, and the ability to demonstrate an "I care" and “I can do" attitude
  • A competitive desire to meet daily, weekly, and monthly sales targets
  • A strong sales track record, with travel and tourism background considered an asset
  • English language skills of a very high competency; additional language(s) an asset
  • A sound understanding of the Harbour Air culture and Guest Service Excellence
  • The ability to be articulate, concise, and be comfortable when speaking with potential guests about our experience
  • Sales and guest service excellence
  • Quick pep in your step
  • Intuitive decision making and confidence to thrive in fast paced and demanding scenarios
  • Positive attitude, determination, and perseverance that enables you to be successful in a competitive environment
  • The ability to work outdoors, weekends, and be flexible with the work hours
Application Process: 

Please submit a resume and cover letter showing how your experiences specifically relate to the job expectations and required skills, quoting: “17-35 Sales and Experience Ambassador” by clicking the Apply Now button below.

As only short listed candidates will be contacted, we thank you in advance for your interest in this position.

Deadline: 
Thursday May 4, 2017
Post Date:
Wednesday April 19, 2017

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Sarah Tough, Visitor Experiences Specialist
Tourism Langley