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Server

Company: 
Tofino Resort + Marina
Job Address: 
634 Campbell Street
Tofino, BC V0R2Z0
Job Type: 
Full Time
Part Time
Job Status: 
Permanent
Seasonal
Start Date: 
ASAP
End Date: 
Oct 31 2017
Job Description: 

New ownership and management has transformed the old Marina West Motel into a resort inspired by adventure, named Tofino Resort and Marina. No longer a motel, but an all inclusive resort, we stand out from other hospitality businesses in Tofino by providing all of Tofino’s amenities on site.

Marine Adventures, Fishing, and Moorage on our brand new docks, dining in our newly renovated Pub and Restaurant, and relaxing in newly appointed hotel rooms and suites are just a few offerings we have for our guests!

We would love to give you the opportunity to be a part of the team that makes it all happen.

  • Server

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time; they will want to always return.

Core Job Responsibilities & Duties

  • Upon clocking-in perform section check. This includes the following:
    • Read all reservation notes attached to your section. Follow-up on all guest requests permitted by the Company. If in doubt, inquire with the MOD
    • Wipe chair seat, back rest (both sides), booths and tables to eliminate finger prints, crumbs and grease marks
    • Ensure that table set-up is to the restaurant standard
    • Wipe down and clean any other items that are on the table
    • Check all glassware on table and polish it so that it is streak-free
    • Remove any extra settings as per table reservations
  •  Assist hosting team in seating guests.
  • Welcome and greet guests. Explain the restaurant’s concept in a clear, concise manner.
  • Inform guests of any features.
  • Make recommendations of food and drink products (cocktails, wine, dessert, and after-dinner drinks).
  • Visually present to all guests our products such as wine that you bring to the table.
  • Answer questions about our food, beverages and other restaurant functions and services, such the marina, the resort, or Tofino in general.
  • Take food and beverage orders from guests, enter orders accurately in POS system which relays orders to the kitchen and bar.
  • Provide the following table service :
  • Top up water, beer, wine, and sodas at all times. Offer another “round” once current one is ¾ empty
  • Do wine glass and plate changes
  • Bring the guest any item(s) they request of you (E.g. butter, salt, pepper)
  • Deliver food and beverages from kitchen and bar to guests in a timely manner.
  • Perform side work at the start and end of each shift as required by the SERVING TEAM-SIDE DUTIES assignment sheet.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill ensuring its accuracy, present check to guest, enter and accept correct payment, process credit/debit/gift card charges accurately or make change if applicable
  • Thank guests for their visit and invite them to return. Smiling!
  • Reset section according to the restaurant’s table set standards.
  • Accurately complete server cash-out at the end of service shift, using the cash-out form provided by the Company and sign out with MOD

 

Job Requirements

Qualifications: 

Experience & Qualifications

  • Be 19 years of age, and possess a Serving It Right certification.
  • 1+ years’ hospitality experience in a customer facing role.
  • Possess basic math skills and have the ability to handle money and operate a POS.
  • Be able to work in a standing position for long periods of time.
  • Be able to work in a fast paced environment.
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Proven track record of creating world-class experiences.
  • Exceptional relationship building and communication skills.
  • Must have a strong passion to succeed and the willingness to learn and be coached by others.

Benefits

  • Competitive wages
  • Staff Discounts at our on-site restaurant/pub
  • Free/Discounted in-house Marine Adventure tours 
  • Staff Accommodations available for Full time positions
Application Process: 

Please send your Cover Letter and Resume by clicking on the Apply Now button below or email to hr@tofinoresortandmarina.com

*Please note that due to a high number of applications, only those selected by management will be contacted for an interview- Thanks so much!*

Deadline: 
Tuesday October 31, 2017
Post Date:
Thursday August 17, 2017

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Sarah Tough, Visitor Experiences Specialist
Tourism Langley