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Spa Practitioner (Full-time)

Company: 
The Wickaninnish Inn
Job Address: 
500 Osprey Lane
Tofino  British Columbia  V0R 2Z0
Canada
Status: 
Full-time
Job Level: 
Front-line
Job Description: 
  • Be one of the main contacts for guests visiting the Ancient Cedars Spa, committed to ensuring the guest's Wickaninnish Inn experience exceeds their expectations.
  • Project a friendly and professional demeanor to guests, making them feel welcome and at home while at the Inn.
  • Be true to the mission statements of the Inn. Constantly ensure that the "5 C" standards of Relais & Chateaux, the AAA standards and Wickaninnish service philosophies are followed.
  • Communicate in a positive, supportive and professional way with guests and other "internal" guests (staff members and associates of the Inn).
  • Continually increase your knowledge so you will be an excellent resource to the guests when making decisions about the Inn & its services, spa services and the Tofino/Ucluelet area.
  • Follow all challenging guest situations to an appropriate resolution by being pro-active, showing initiative and communicating the suggested resolution to your supervisor or manager. All challenging situations must be clearly documented.
  • Participate in the Ancient Cedars Spa retail program, promoting the Spa's products and making recommendations to guests.
  • Use the computer/network as a support to maintain accurate records for the guests and the rest of the Inn staff. Ensure all relevant details are accurately communicated to all co-workers.
  • Keep work area clean, tidy and fully stocked.
  • Complete all necessary administrative duties so work is properly documented.
  • Be polite and professional when speaking on the telephone. Follow all service standards for your position when answering the telephone.
  • Keep all Inn guests safe and free from harm.

Job Requirements

Qualifications: 
  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees.
  • Must be willing to be part of a world-class Spa team.
  • Minimum 1 year's experience in Resort Spa/Day Spa or Clinic setting is necessary.
  • Good interpersonal and communication skills.
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary.
  • Passionate about health and wellness, healing and the spirituality of touch.
  • Must enjoy working evenings and weekends and shifts.
  • Must have a minimum 1,000 Training hours in Massage Therapy.
  • Ability to make a 1 year commitment.
Application Process: 

Please send your application (cover letter and resume) to:
jobs@wickinn.com

By submitting an application you are attesting that the information given is accurate.  Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.