Visitor Services Counselor

• Company: Destination Osoyoos
• Job Type: Part Time
• Job Level: Front-line
• Job Type: Part Time
• Job Address: 9912 BC HWY 3, Osoyoos, V0H 1V0
• Job Status: Permanent
• Start Date: May 10th, 2022
• End Date: October 31st, 2022

Job Title: Visitor Services Counselor  
Job Description: Visitor Services
Function: Visitor Services, Customer Service and Retail Sales

Employer Name: Destination Osoyoos

Employment Terms: Part Time,  20 –
30 hours a week, with seasonal reductions
Education: Post-secondary education or related work experience deemed
equivalent.

Experience: Minimum 1-year related experience including education and/or
related work experience preferred.

Role:
Destination Osoyoos is one of British Columbia’s dynamic destination marketing organizations
with a commitment to establishing Osoyoos as a must-visit destination.

The Osoyoos Visitor Information Counselor demonstrates excellence in customer
service and retail sales. They are responsible for creating remarkable
experiences for visitors to Osoyoos and area, ensuring that each traveler has
an unforgettable experience. This position offers the opportunity for a
professional, driven individual to be a positive contributor in a vibrant and dynamic
industry.

The role of the Visitor Information Counselor will also
include receiving product inventory, maintaining merchandising and displays,
and assisting customers with sales purchases.

The Visitor Service role will also require assisting the Visitor Services
Supervisor and Destination Osoyoos management with tasks and projects where
applicable.

Duties & Responsibilities:
-Greet visitors in the Centre and answer all visitor inquiries in-person,
online, and through reception phone;
-Collect Visitor data and keep information up to date in office and online

– Maintain a clean and sanitized
environment for visitors and staff

-Assist with the development and
maintenance of databases for facilities, events, attractions, building
inventories and more within Osoyoos and area

-Assist with updating website and
online events calendar

-Assist customers with retail
purchases;
-Receive inventory and assist with restocking

-Assist with stock counts

-Adhere to all Covid 19 and Public
Health protocols

Required Skills & Abilities:
-Sufficient knowledge, interest in, and passion for Osoyoos and surrounding
area;
 -Exceptional customer service and experience
working with the general public in a friendly, customer- service oriented way

-Strong experience in Microsoft Office- Word,
Excel, Outlook is required;
-Experience in a retail environment is an asset;
-Ability to communicate effectively, both written and verbal;
-Excellent organizational skills with an attention to detail;
-Ability to work well with others, be self-motivated, reliable and maintain an
expected level of professionalism (i.e., punctuality, approachability &
dress code);
-Ability to work weekends and holidays, the visitor centre is open up to 7 days
a week during the summer months

***Proof of Covid - 19 vaccination is required for all successful applicants

Areas of Specialization:
Tourism and Visitor Services, Retail and Sales, Tourism Research, Data Entry.

• Salary/Wage: 18.00 per hour

Resumes should be
forwarded to Liz Dryer  ldryer@destinationosoyoos.com  or dropped off in person at the
Osoyoos Visitor Centre located at 9912 Highway 3. No phone calls please.

The
job posting will remain open until the position is filled.  Only qualified applicants will be contacted
for an interview

Post Date: July 26, 2022