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Your Service Agent (Switchboard) -The JW Marriott Parq Vancouver

Company: 
JW Marriott parq Vancouver & DOUGLAS, Autograph Collection Hotel
Job Address: 
39 Smithe St
Vancouver, BC V6B1C1
Job Type: 
Full Time
Job Status: 
Permanent
Job Level: 
Other
Job Description: 

Here’s To Your Journey with Marriott Hotels, Resorts and Suites

Marriott Hotels, Resorts and Suites is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The JW Marriott Parq Vancouver located at 39 Smithe St, Vancouver, BC V6B1C1 is currently hiring an At Your Service Agent (Switchboard).

Responsibilities include:

  • Operate telephone switchboard station in order to answer telephone calls.
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
https://www.facebook.com/marriottjobsandcareers
http://www.twitter.com/marriottcareers
http://www.linkedin.com/company/marriott-international
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, BC or local laws.

Job Requirements

Qualifications: 
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Perform other reasonable job duties as requested by Supervisors.
Salary: 
DOE
Application Process: 

To apply now click on the link below.

Deadline: 
Thursday October 12, 2017
Post Date:
Tuesday September 12, 2017

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