February 5, 2019
Service For All, the final course of the new suite of SuperHost Customer Service Training program, is now live!
Service For All is a unique course around customer service in today’s diverse environment, teaching the concepts of accommodating those with different needs and interacting with customers of all identities.
Students will learn about best practices around customers from various backgrounds and identities, including but not limited to:
- Different generations (e.g. boomers, Gen X, millennials, etc.)
- Persons with disabilities
- LGBTQ/2S people
- Indigenous peoples
- People for whom English is a second language
- Customers from varying ethnic, social, and economic backgrounds
Currently, no other course covers as comprehensive and updated range of topics as Service For All does. Offered online only, the course contains engaging activities and realistic examples to help students gain practical knowledge and tips to help them understand and deliver exceptional service to guests and clients of all backgrounds.
“British Columbia is not only home to residents of diverse backgrounds, but it also attracts visitors from all over the world, and this number continues to increase,” says Arlene Keis, CEO of go2HR. “The ‘one size fits all’ concept simply does not apply to the way we set expectations and practices around specific customer groups anymore. We are thrilled to present Service For All at this timely juncture to support employers with educating their staff and preparing the workforce to provide excellent customer service, no matter who comes through the door.”
Learn more about Service For All and SuperHost here.