Over the last year, not only did we work with individuals and businesses to participate in SuperHost customer service training, but we also worked with a number of destination marketing organizations in implementing the training in their communities. Here are some of the reasons why they support SuperHost:
Exceptional customer service has always been at the core of our destination brand, strengthened by every touch point a traveller encounters through their visit to BC. The SuperHost suite of products offers training and best practices to front line employees in a way that contributes to remarkable experiences for visitors, creating a competitive advantage that benefits our industry province-wide.
– Kathleen Harvey, Manager, Visitor Services, Destination British Columbia
Now more than ever in the tourism industry it is important to ensure a competitive advantage. Our tourism businesses must provide visitors to their businesses a remarkable experience, one that is above and beyond expectation and ensures they will leave with a positive impression. SuperHost is one of the key programs to help businesses empower their employees with the right training to be able to deliver this level of service. We are so pleased that go2HR has revitalized and is continuing to deliver this resource to our stakeholders in this region. Kootenay Rockies Tourism is assisting go2HR in bringing this program to the Kootenay Rockies region this spring.
– Kathy Cooper, CEO, Kootenay Rockies Tourism
The SuperHost Training program has allowed TOTA to work with tourism businesses to further establish our goal of providing remarkable experiences throughout the region. As a DMO, having the opportunity to administer customer service training is a fundamental component of our vision for a sustainable tourism industry, providing front line employees with the inspiration and knowledge to share a sustainable message while providing world class customer experiences.
– Ellen Walker-Matthews, VP, Destination and Industry Development, Thompson Okanagan Tourism Association
The SuperHost program delivers valuable information and tools for front line hospitality employees. For 2019, Tourism Kamloops has identified destination development and remarkable guest experiences as two important goals. As such, our organization has committed to ensuring and financially supporting 100 of our accommodation workers to have access to this training and become certified this year. Congratulations to go2HR for reinvigorating this important and necessary resource for our growing tourism industry.
– Monica Dickinson, Director, Industry Relations + Communications, Tourism Kamloops
SuperHost is an amazing program to be able to offer our membership! When we released the SuperHost Spring Series dates, all three classes filled up within the first 48 hours with a waitlist for the Fall Series dates.
SuperHost is a recognized certification program that our members understand to be valued training in customer service and is an important benefit on many levels!
– Karen Davy, Member Marketing & Services Manager, Travel Penticton