Tourism. To those who work in this vast industry, the word may be synonymous with many things: adventure, creativity, flexibility, growth, opportunity. Whether you choose to work indoors or in the wilderness, behind a desk or in front of people - the tourism industry is full of opportunities and possibilities. Much like any other industry, the best way to get ahead, get the job or get that promotion is training.
As with any profession, the more education and training you have in your field – the better equipped you will be to launch or propel your exciting career in tourism.
Though it is diverse, tourism offers various educational and training programs that are relevant to many sectors throughout the industry. Some great training programs to get you started include:
- FOODSAFE™: A program focusing on the dangers and prevention of food poisoning. In fact, operators of a food establishment must have a FOODSAFE certificate. Regardless of whether you’re applying for an entry-level or senior position, potential employees who have completed this training are usually the preferred candidates. This training can be done in the classroom or via distance education. go2HR is the only organization to offer this training program through distance education. For more information, visit FOODSAFE.
- Serving It Right™: A self-study program that teaches the responsible service of alcohol. In order to work as a bartender or serve in a liquor establishment in BC, you are required to have this certificate. While this program provides excellent training for all servers, it is necessary for those working in private liquor stores, casinos and lounges. For more information, visit Serving It Right.
- WorldHost Training Services® (Formerly SuperHost®): Internationally recognized workshops for training in customer service. With various workshops ranging from the fundamentals of SuperHost® customer service to how to offer the best service across cultures and to those with disabilities, these workshops provide an effective training tool for anyone dedicated to providing exceptional customer service. For more information, visit WorldHost Training Services.
- emerit Professional Certification: A line of Canadian-made tourism training products to help take your career to the next level. In fact, when employees earn emerit Certification, they rank among the best in their fields in terms of skills, knowledge and attitude. emerit gives you the tools to master the necessary skills in meeting and exceeding customer expectations – helping you open more doors for advancement in your tourism career. For more information, visit emerit.
- WHMIS (Workplace Hazardous Materials Information System): WHMIS training, Canada's hazard classification and information standard, is a national requirement for all employees who may come in contact with hazardous materials at work. The program is convenient and user-friendly, allowing students to train at their own pace, at any time and from any location with a computer that has an Internet connection. For more information, visit www.provincialcouncils.ca.
- First Aid Certification: All companies within British Columbia are required by law to meet the requirements of WorkSafeBC in terms of first aid services—including having at least one staff member who is certified in first aid treatment. For more information, visit www.worksafebc.com under Safety.
Regardless of whether you’re just starting out or upgrading your existing skills, you’re certain to find the right training program to help you succeed. For more information on training programs specific to particular jobs in tourism, visit go2HR’s Tourism Training Directory. You can search by sector, location and keyword to best find the program that meets your needs.
“The best way to start or get ahead in the tourism industry is through training,” says Jenni Hopkyns, Manager of Training Services at Destination British Columbia. “Over the years, we’ve heard many anecdotes from employers about the importance of programs such as FOODSAFE, WorldHost® and emerit – all of which can help you develop your skills and grow within the industry.”
Learn. Train. Grow. Within BC’s tourism industry, you have the opportunity to move beyond a job, grow into a career and “move on up.”