Superhost® Customer Service Training
The SuperHost® suite of courses brings relevant, up-to-date customer service training to front-line staff in every industry at an affordable price. Delivered online and in the classroom, SuperHost® equips customer service employees with the practical skills and knowledge they need to meet and exceed their customers’ expectations. Since its launch in 1985, SuperHost® has become the gold standard for customer service excellence in BC.
What’s In It For You?
- Competitive advantage in the job market
- Enhanced transferable skills such as communication, conflict resolution, and teamwork
- Practical knowledge to create exceptional customer service experiences
What’s In It For Your Business?
- Greater customer satisfaction
- Increased revenue and business bottom line
- Improved employee competence and a happier, more productive workplace
WHY BECOME SUPERHOST® CERTIFIED?
What’s In It For You? + Competitive advantage in the job market + Enhanced transferable skills such as communication, conflict resolution, and teamwork + Practical knowledge to create exceptional customer service experiences + What’s In It For Your Business? + Greater customer satisfaction + Increased revenue and business bottom line + Improved employee competence and a happier, more productive workplace
FOUNDATIONS OF SERVICE QUALITY™
The course introduces the principles of providing a quality service experience and the importance of exceptional customer service. You will learn about workplace communication, problem solving, customer and employer expectations, and more. We welcome registrations from all jurisdictions including the U.S. and Mexico.
(available online and in classroom)
SERVICE FOR ALL™: FOUNDATIONS OF INCLUSIVE SERVICE
This online course teaches best practices around diverse customers and the importance of delivering appropriate service. You will learn about specific customer groups, including but not limited to different generations, Indigenous peoples, persons with disabilities, LGBTQ/2S people, and visitors from different ethnic and language backgrounds.
This fun and interactive half-day course is delivered in partnership with a local visitor centre, chamber of commerce, or regional tourism association. It covers knowledge on how you become an Ambassador in your community, and contribute to a positive, authentic visitor experience that shows all that a community has to offer.
(available in classroom)